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We are growing and looking for Team Leader to join us with Czech or Hungarian language!
CONCENTRIX SERVICES SLOVAKIA s. r. o.
Miesto práce
Bratislava
Bratislava
Druh pracovného pomeru
plný úväzok
plný úväzok
Termín nástupu
asap
asap
Mzdové podmienky (brutto)
from 1400 EUR gross - the final salary depends on the level of experience and skills
from 1400 EUR gross - the final salary depends on the level of experience and skills
Informácie o pracovnom mieste
Náplň práce, právomoci a zodpovednosti
Join us and be part of a trendy and dynamic company who provides a high-quality customer service to our clients. Your core responsibilities will be:
• Responsible for the day-to-day supervision of a group of call centre agents including distribution of work and attendance monitoring
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance related issues, develop an action plan for improvement
• Set targets and monitor the team’s progress and KPIs
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures
• Attend required manager development training
• Provide high-quality customer service to our clients with your team
• And last but not least you will inspire, engage, empower and develop your team members
• Responsible for the day-to-day supervision of a group of call centre agents including distribution of work and attendance monitoring
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
• Identify performance related issues, develop an action plan for improvement
• Set targets and monitor the team’s progress and KPIs
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input
• Schedule and organize team activities
• Stay current on internal work processes, policies and procedures
• Attend required manager development training
• Provide high-quality customer service to our clients with your team
• And last but not least you will inspire, engage, empower and develop your team members
Zamestnanecké výhody, benefity
• Company laptop and mobile phone
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day
• Life and Disability Insurance
• Contribution to the third retirement pillar
• Lunch vouchers of a value above the statutory minimum
• Discounted premium Health Care fee, which we fully pay after 12 months of employment with us
• Parking place for a car or bicycle
• MULTISPORT Card to get significant discounts at more than 500 sport and gym facilities
• Extra 3 days of paid holiday
• Extra 3 sick-days
• Extra paid leave above the statutory minimum
• Career growth opportunities
• Chill-Out room with massage chair
• Daily use of foreign languages in an international team
• Healthy breakfast at the workplace
• Excellent team atmosphere
• Team activities - Christmas party, Bowling, Volleyball, Secret Santa, Tracksuit Friday and many more...
• Generous Referral bonus for referring potential colleagues
• Free coffee&tea throughout the day
Požiadavky na zamestnanca
Pozícii vyhovujú uchádzači so vzdelaním
základné vzdelanie
stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa
stredoškolské s maturitou
nadstavbové/vyššie odborné vzdelanie
študent vysokej školy
vysokoškolské I. stupňa
vysokoškolské II. stupňa
vysokoškolské III. stupňa
Jazykové znalosti
Slovenský jazyk - Expert (C2)
Osobnostné predpoklady a zručnosti
• Czech language fluent OR Hungarian language fluent
• English language fluent
• Experience with managing a team within the customer service industry – IDEAL
• Highly motivated individual with skills to develop, monitor and coach team members
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines
• Advanced MS Office user (Excel, Word, PowerPoint, Outlook)
• Great analytical and reporting skills
• Flexible and goal-driven
• English language fluent
• Experience with managing a team within the customer service industry – IDEAL
• Highly motivated individual with skills to develop, monitor and coach team members
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines
• Advanced MS Office user (Excel, Word, PowerPoint, Outlook)
• Great analytical and reporting skills
• Flexible and goal-driven
Inzerujúca spoločnosť
Stručná charakteristika spoločnosti
Hi, we're Concentrix + Webhelp.
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
Concentrix + Webhelp is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com and www.webhelp.com.
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
Concentrix + Webhelp is an Equal Employment Opportunity employer - we welcome candidates from diverse backgrounds. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com and www.webhelp.com.
Počet zamestnancov
150-199 zamestnancov
ID: 3751420
Posting date: 9.9.2019
2019-09-09
location: Bratislava Position: Manažér call centra, Supervízor call centra, Team leader Company: CONCENTRIX SERVICES SLOVAKIA s. r. o.
Basic wage component (gross) and other rewards: from 1400 EUR gross - the final salary depends on the level of experience and skills