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Customer Support Representative (Afternoon Shift)
CloudTalk
Place of work
Remote work
Remote work
Contract type
full-time, trade licence
full-time, trade licence
Start date
ASAP
ASAP
Wage (gross)
1 100 EUR/month+ quarterly bonuses
1 100 EUR/month+ quarterly bonuses
Information about the position
Job description, responsibilities and duties
- Full Time / Contract
- Offices in Malaga, Bratislava and Prague
- 100 % Remote anywhere from Europe
Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.
What you will do:
- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.
Working hours are between 15:30-00:00 CET every work day (Monday-Friday).
- Offices in Malaga, Bratislava and Prague
- 100 % Remote anywhere from Europe
Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.
What you will do:
- Provide technical support in CloudTalk app to existing and new clients ,
- Building and maintaining a great relationship with customers,
- Communicate with clients from various backgrounds, nationalities and cultures,
- Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients,
- Represent CloudTalk proudly and professionally,
- Contribute to CloudTalk app’s continuous improvement.
Working hours are between 15:30-00:00 CET every work day (Monday-Friday).
Employee perks, benefits
- You’ll be part of a great team building a world-class product
- A family atmosphere and a small team where everyone can stand out
- An opportunity to grow and achieve great things
- Both remote and office (Bratislava/Prague/Malaga) work are possible
- Flexible working hours
- Your own MacBook
- Quarterly bonus depending on the performance of the company
- Referral bonus up to 3000 eur
- Team buildings and workshops
- Communications coach
- Birthday book of your choice
- Language courses
- Company merchandise
- We try to give back to the community by sharing our expertise whenever we can – Take a look at our blog for more info
- External Referral Program – Recommend a developer to [email protected] and get a new Macbook (2000 eur value) after 3 months probation period
We’re thrilled to announce that we have raised $7.3M in Series A funding! Our small but mighty cohort of Developers is now looking for new team members ️♂️. Those who share our passion for innovation, technology and disrupting the status quo are encouraged to apply.
- A family atmosphere and a small team where everyone can stand out
- An opportunity to grow and achieve great things
- Both remote and office (Bratislava/Prague/Malaga) work are possible
- Flexible working hours
- Your own MacBook
- Quarterly bonus depending on the performance of the company
- Referral bonus up to 3000 eur
- Team buildings and workshops
- Communications coach
- Birthday book of your choice
- Language courses
- Company merchandise
- We try to give back to the community by sharing our expertise whenever we can – Take a look at our blog for more info
- External Referral Program – Recommend a developer to [email protected] and get a new Macbook (2000 eur value) after 3 months probation period
We’re thrilled to announce that we have raised $7.3M in Series A funding! Our small but mighty cohort of Developers is now looking for new team members ️♂️. Those who share our passion for innovation, technology and disrupting the status quo are encouraged to apply.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
- You are willing to cover the afternoon shift working hours (15:30-00:00 CET)
- You are able to take ownership over your work
- You are proactive, not only reactive
- You enjoy problem solving
- You'll take the extra step to help the client
- You speak English fluently, Slovak is not a necessity
- You are hungry for knowledge
- Critical thinking and ability to take a stand
- New technologies are close to your heart
- You are a professional that enjoys working with people
- Compassion and empathy are some of your top personality traits
- You are able to take ownership over your work
- You are proactive, not only reactive
- You enjoy problem solving
- You'll take the extra step to help the client
- You speak English fluently, Slovak is not a necessity
- You are hungry for knowledge
- Critical thinking and ability to take a stand
- New technologies are close to your heart
- You are a professional that enjoys working with people
- Compassion and empathy are some of your top personality traits
Advertiser
Brief description of the company
About CloudTalk
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
CloudTalk is an AI-powered business communication platform that boosts the power of the human mind. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
Empowered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9 and HenQ, we help 4,000+ revenue-driving sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Mercedes.
Our globally distributed team of 140+ professionals (20+ nationalities) is constantly growing. CloudTalkers work onsite from Prague and Bratislava, as well as fully remotely globally.
Together, we are on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
ID: 4213766
Posting date: 30.11.2021
2021-11-30
location: Remote work Position: Administrative Worker, Official, Call Operator, Customer Support Specialist Company: CloudTalk
Basic salary component (gross): 1 100 EUR/month