HR Operations Analyst – Workday experience needed

What will you do

Responsible for providing inquiry and transaction support to employees, managers, HR Business Partners and HR professionals. In a lesser extent, respond to inquiries from vendors, Centers of Expertise members, retirees and employee’s relatives. This is an exciting time to be part of this team.

The WFA HR Operations Analyst main tasks/ responsibilities include, but are not limited to:
Responsible for providing assistance on HR-related inquiries to Clarios employees across the Enterprise, including inquiry resolution and transaction processing. You may be assigned to one or more functional areas as part of their responsibilities and perform a variety of activities both front and backstage (first point of contact or transactional support)

How you will do it

HR transactions
Employee, Job and Data changes
Compensation Changes
Requisitions
General HR questions when employees are looking for policies and procedures.
Navigation support for Workday and Portal.
Escalation of security access to Portal to HR Technology Enablement (HR Atlas portal team).
Replicon system support for vacation balance update and cancellation of days off not taken (only USA).
Assistance to Managers and HR in running standard reports, includes running and sharing National IDs report for HRBPs.
Routing of calls to appropriate support owner when service is not provided by EHRO (The Work Number, Help Desk, etc.).
Archiving EE Documents in Documentum (i.e. Offer Letters, Resume, government forms, W4s, Direct deposit, old PAFs, Benefit enrollments, Benefits summary, PM Reviews, warnings, employee health records, license and certification verifications, etc.).
Inquiry about Salary Planning Tool Functionality and follow up with Managers for late submission of merit changes in Salary Planning Tool.
Responsible for register the interaction with the caller and tracking the solution via the ticketing system Microsoft Dynamic CRM, when follow up or escalation to Tier 2 is required.
Accomplish the Call Management Framework & KPIs for calls and cases.
Provide support on simple data entry / data changes on employee records.
Perform basic transactional processing activities
Requisitions creation and follow up to approvals.
Update and maintain employee data in the HRIT/HRIM/Functional or system of record
Maintain employee personnel files for current and former employees
Provide assistance on employment verification requests