Senior IT Application Support Specialist

Purpose of the role:
IT application and administration support for German speaking users

Key Accountabilities:

• Manage and support D&T Process for starters and leavers incl. IT access rights incl. documentation
• Handle workflows, add improvements and help to define new innovative processes
• Responsible for SAP user management and access rights
• Responsible for SAP authorization concept and role creation
• Perform SAP license management and user account reporting and verification
• Analyze application issues and provide 1st and 2nd level support
• Manage application support tickets (incidents, requests, changes) and coordinate external partners
• Interact with internal clients, acting as a liaison between business and technology areas
• Builds relationships with internal clients to improve services and ensure service levels being met
• Participate and drive D&T projects according to D&T roadmap
• IT- and business project management: Manage project scope, change management, monitors project progress and performance
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines
• Create documentation, instruct others
• Seek and implement continuous improvement opportunities; keep abreast of technology changes and training requirements related to the role
• Business and technical analysis

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

English - Upper intermediate (B2) and German - Advanced (C1)

3

• SAP knowledge for user administration and access rights
• SAP knowledge for authorization management and license management
• Basic knowledge of Finance and CMMS business processes
• Used to work with a ticketing system according to ITIL (e.g. ServiceNow)
• Good knowledge and practice in MS Office365, especially MS Excel and MS Outlook
• Basic knowledge in Active Directory and User Account Management
• Ability to cooperate with people of different levels inside/outside the company and to interact with teams to reach team goals and business objectives
• Business and technical analysis
• Project management
• Ability to comprehend, analyse and interpret complex documents. Ability to solve problems involving several options in situations. Advanced analytical and quantitative skills
• Ability to work under minimum supervision
• Ability to provide efficient, timely, reliable, and courteous service to customer
• Strong communication skills verbal and written in German and English