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Business Performance Analyst
Place of work
Zámocká 34, Bratislava
Start date
asap
Contract type
full-time
Basic wage component (gross) and other rewards
Position
Job description, responsibilities and duties
Key Accountabilities:
The role has key performance areas listed below:
1. Performance data handling and analysis in 2 main regions – Europe and UKI (12
Countries in total)
2. Supporting global performance reporting methods and processes in 2 main regions –
Europe and UKI (12 Countries in total)
3. Customer Satisfaction Surveys as a Global project – preparation of data files for all T1
Partners
4. Supporting BI principles by means of advanced analytics by means of interactive
reporting using Tableau (or any other recommended BI tool, DB Space tool, etc)
aiming at savings (time, financial) and data intelligence
5. Quality Control for all countries globally – 36 in total (quality control of Monthly
Governance reviews (36) and Performance Scorecards (36)
6. New team project active participation and coordination, providing education on
reporting, KPIs and all other aspects of Performance Management
Key tasks:
APAC – 14 countries)
data)
The role has key performance areas listed below:
1. Performance data handling and analysis in 2 main regions – Europe and UKI (12
Countries in total)
2. Supporting global performance reporting methods and processes in 2 main regions –
Europe and UKI (12 Countries in total)
3. Customer Satisfaction Surveys as a Global project – preparation of data files for all T1
Partners
4. Supporting BI principles by means of advanced analytics by means of interactive
reporting using Tableau (or any other recommended BI tool, DB Space tool, etc)
aiming at savings (time, financial) and data intelligence
5. Quality Control for all countries globally – 36 in total (quality control of Monthly
Governance reviews (36) and Performance Scorecards (36)
6. New team project active participation and coordination, providing education on
reporting, KPIs and all other aspects of Performance Management
Key tasks:
- Issuing and analyzing transitional Customer Satisfaction Surveys for 3 regions globally
APAC – 14 countries)
- Issuing of bi-annual Customer Satisfaction Surveys and data analysis for all T1
- Compilation of Quarterly Business Review Customer Satisfaction Surveys and
- Compilation of Governance, Hot Spot, and Performance reports and their distribution
- Compilation and analysis of Work Order data on periodic basis and as required
- Creating and supporting FM/Operations teams with business data analytics
- Calculation of service performance KPI metrics on monthly basis.
- Evaluation of data in purpose to complete KPI section of Service Performance
- Collection and compilation of Building Incident Reports (BIR) data and evaluation,
- Run data warehouse reports on periodic and ad-hoc basis through Cognos reporting
- Training Call Center teams supporting DB account about the work order raising best
- Uploading MI data to the data warehouse in order to effectively evaluate monthly
- Regular communication with FM/Operations teams, CCC as well as client (DB),
- Participating in continuous improvement of reporting and supporting processes.
- Relationship management between the Scorecard Team and CBRE accounts with
- Leading of implementation of new processes within the MI team
- Working in cooperation with the client’s performance team
- Consulting - consultancy across all teams of workplace strategy and operations
- Advanced analytics using work order data focusing on bringing new solutions,
data)
- Leading of implementation of new processes within the MI team and related teams
- Working in cooperation with the client’s performance team
- Consulting - consultancy across all teams of workplace strategy and operations
- Quality controls and checks (detailed in the section “Key Accountabilities” above)
- Strong supporting function in projects and advanced analytics globally for both teams
- Leading team in terms of guidance, education process and training together with
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Essential:
- Fluent English language – written and spoken
- German language – an advantage
- Minimum 3 years of workplace experience
- Experience and fluency in the compilation and
analysis of quantitative and qualitative data sets
- Excel – highly proficient
- PowerPoint – highly proficient
- Tableau/Power BI/Cognos - proficient
- Excellent communication and presentation skills:
written and verbal
- Proven time management and organizational skills,
ability to work independently
- Representative behavior and willingness to
participate in various projects aiming at
building company culture, representing R.I.S.E.
values
- Strong client success orientation and proactive
approach
- Experience of working in an environment where
delivering outcomes within tight
timescales is a pre-requisite
- Ability to work under pressure
- Strong willingness to learn new tools, participate in
automation and continuous improvement
Desirable:
- Experience in FM business
- Experience and access to DB Space tool
- MS Visio
- Smartsheet or any other tool to improve
collaboration, communication, etc.
- Experience with separate roles supporting the same
customer, e.g. Helpdesk - Space Planning - Finance
- Fluent English language – written and spoken
- German language – an advantage
- Minimum 3 years of workplace experience
- Experience and fluency in the compilation and
analysis of quantitative and qualitative data sets
- Excel – highly proficient
- PowerPoint – highly proficient
- Tableau/Power BI/Cognos - proficient
- Excellent communication and presentation skills:
written and verbal
- Proven time management and organizational skills,
ability to work independently
- Representative behavior and willingness to
participate in various projects aiming at
building company culture, representing R.I.S.E.
values
- Strong client success orientation and proactive
approach
- Experience of working in an environment where
delivering outcomes within tight
timescales is a pre-requisite
- Ability to work under pressure
- Strong willingness to learn new tools, participate in
automation and continuous improvement
Desirable:
- Experience in FM business
- Experience and access to DB Space tool
- MS Visio
- Smartsheet or any other tool to improve
collaboration, communication, etc.
- Experience with separate roles supporting the same
customer, e.g. Helpdesk - Space Planning - Finance
Benefits
Well-being
- Lunch e-vouchers / Financial meal contribution
- Bonus lunch vouchers / Bonus financial allowance
- Refreshment for employees
- Fresh fruit
- Sick Day
- Multisport Program
- Employee Assistant Program
- Spectrum Life Program
Friendly working environment
- Home Office & Flexible Working Time
- Company events - Team buildings, Sport Days, Christmas party
- Days off - Childbirth, 1st Day at School
- Volunteering Days off
- Extra Vacation
Bonus perks
- Educational Contribution
- Cafeteria Benefit System
- Life Occasion Bonus (Marriage, Childbirth)
- Age Anniversary Bonus
- Long Service Awards
- Referral Bonus
ID: 3418181
Posting date: 9.8.2018
2018-08-09
location: Zámocká 34, Bratislava Position: Business Analyst Company: CBRE Global Workplace Solutions s. r. o.
Basic wage component (gross) and other rewards: The offered salary for this position starts from € 1600 gross. This salary is the minimum possible offer and may be higher depending on the scope and seniority of employee requirements.