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Service Desk Engineer
Autovista Slovakia s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
ihneď alebo dohodou
ihneď alebo dohodou
Wage (gross)
1 600 EUR/month
1 600 EUR/month
Information about the position
Job description, responsibilities and duties
• Act as the first point of contact for all IT questions via telephone/ticketing system/email. Identifying, prioritizing and troubleshooting all issues.
• Log all relevant incident/service request details, allocating categorization and prioritization code dependent on business impact.
• Identify and provide end user training requirements where possible.
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Install, upgrade, configure, support and troubleshoot Windows desktop operating systems and Microsoft Office and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware, mobile devices and any other authorized peripheral equipment.
• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
• Log all relevant incident/service request details, allocating categorization and prioritization code dependent on business impact.
• Identify and provide end user training requirements where possible.
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Install, upgrade, configure, support and troubleshoot Windows desktop operating systems and Microsoft Office and any other authorized desktop applications.
• Install, upgrade, support and troubleshoot for printers, computer hardware, mobile devices and any other authorized peripheral equipment.
• To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
Employee perks, benefits
Work for stable international company.
- flexible working time, possibility to work from home
- language training
- gift vouchers
- Multi Sport card
- company events
- employee referral
- flexible working time, possibility to work from home
- language training
- gift vouchers
- Multi Sport card
- company events
- employee referral
Information about the selection process
Please submit your CV in Slovak and English.
Only short listed candidates meeting the above mentioned requirements will be contacted for interviews.
“V súlade so zákonom 18/2018 Z.z. súhlasím, aby moje osobné údaje obsiahnuté v poskytnutých úradných dokladoch a priložených listinách boli kopírované, skenované alebo ináč zaznamenané v informačnom systéme vedenom spoločnosťou Autovista Slovakia s.r.o., za účelom výberových konaní a sprostredkovania zamestnania a to v rozsahu: titul, meno, priezvisko, adresy, číslo OP, rodné číslo, dátum a miesto narodenia, pohlavie, kontaktné údaje, rodinný stav, št. občianstvo, národnosť, bankové spojenie, zdravotná poisťovňa, fotografie, informácie o vzdelaní a predchádzajúcich pracovných skúsenostiach. Prehlasujem, že mnou poskytnuté osobné údaje sú pravdivé.”
Tento súhlas so spracovaním mojich osobných údajov je možné kedykoľvek odvolať.
Only short listed candidates meeting the above mentioned requirements will be contacted for interviews.
“V súlade so zákonom 18/2018 Z.z. súhlasím, aby moje osobné údaje obsiahnuté v poskytnutých úradných dokladoch a priložených listinách boli kopírované, skenované alebo ináč zaznamenané v informačnom systéme vedenom spoločnosťou Autovista Slovakia s.r.o., za účelom výberových konaní a sprostredkovania zamestnania a to v rozsahu: titul, meno, priezvisko, adresy, číslo OP, rodné číslo, dátum a miesto narodenia, pohlavie, kontaktné údaje, rodinný stav, št. občianstvo, národnosť, bankové spojenie, zdravotná poisťovňa, fotografie, informácie o vzdelaní a predchádzajúcich pracovných skúsenostiach. Prehlasujem, že mnou poskytnuté osobné údaje sú pravdivé.”
Tento súhlas so spracovaním mojich osobných údajov je možné kedykoľvek odvolať.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Educational Specialization
Information Technologies
Language skills
English - Upper intermediate (B2) and German - Elementary (A2)
Other knowledge
Microsoft Windows - Advanced
Number of years of experience
1
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Our successful candidate will have experience in an IT Service Desk or Call Center role and have a good awareness of messaging systems, active directory, desktop operation systems, Microsoft office 365 and the ability to prioritize support requests dependent on priority.
• Experience of a 1st line support environment
• Ability to work well within a team but also to work unsupervised to monitor the environment
• Ability to follow company processes and procedures and ensure others adhere to these
• Knowledge of Microsoft based operating systems
• Basic User & Security Group Active Directory administration
• Excellent, logical trouble shooting
• Positive can-do attitude
• Excellent customer service skills
• Experience of a 1st line support environment
• Ability to work well within a team but also to work unsupervised to monitor the environment
• Ability to follow company processes and procedures and ensure others adhere to these
• Knowledge of Microsoft based operating systems
• Basic User & Security Group Active Directory administration
• Excellent, logical trouble shooting
• Positive can-do attitude
• Excellent customer service skills
Advertiser
Brief description of the company
Autovista Group now part of J.D. Power,
provides trusted pricing and specification insights for Europe’s automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle. Deploying our experts’ skills, our depth in data, analytical precision and geographical reach, we are shaping the future of global mobility together with our clients.
Find out more on our website www.autovistagroup.com.
provides trusted pricing and specification insights for Europe’s automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles lifecycle. Deploying our experts’ skills, our depth in data, analytical precision and geographical reach, we are shaping the future of global mobility together with our clients.
Find out more on our website www.autovistagroup.com.
Number of employees
100-149 employees
ID: 3848118
Posting date: 14.1.2020
2020-01-14
location: Bratislava Position: Helpdesk Operator, IT/Technical Support Specialist, Service Engineer, Systems Administrator, Systems Engineer Company: Autovista Slovakia s.r.o.
Basic salary component (gross): 1 600 EUR/month