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Billing dispute resolution associate
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
From 1200€ brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
From 1200€ brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.
Information about the position
Job description, responsibilities and duties
The role of Billing Dispute Associate consist of front office and back office activities.
Within front office the main responsibility is to handle direct calls from our internal and external business customers where the key ability is to provide excellent customer experience.
Back office side of the job is more a ‘Problem Solver’, an ability to analyze data from various sources, having confidence in the use of internal systems and standard Microsoft Office software package, along with strong communications skills.
The job requires interaction with multiple internal teams (sales; ordering; product marketing; etc.) as well as with external clients.
Thus, proactive approach, attention to details and positive thinking are the key attributes to be successful in this role.
Within front office the main responsibility is to handle direct calls from our internal and external business customers where the key ability is to provide excellent customer experience.
Back office side of the job is more a ‘Problem Solver’, an ability to analyze data from various sources, having confidence in the use of internal systems and standard Microsoft Office software package, along with strong communications skills.
The job requires interaction with multiple internal teams (sales; ordering; product marketing; etc.) as well as with external clients.
Thus, proactive approach, attention to details and positive thinking are the key attributes to be successful in this role.
Information about the selection process
- University education / Secondary school education
Location: CBC, Karadzicova 8, Bratislava
Contract type: Limited 1 year FIXED TERM
Working hours: EMEA
Location: CBC, Karadzicova 8, Bratislava
Contract type: Limited 1 year FIXED TERM
Working hours: EMEA
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Fluent English language skills (both written and verbal)
- Spanish language - advantage
- Very good communication skills
- The ability to interact on the phone with internal and external parties during problem determination process.
- Excellent analytical and problem-solving skills – ability to analyze data and identify possible errors
- Precise, detail-oriented and good time management
- MS Office package (Outlook, Excel)
Advertiser
Brief description of the company
Considering we’ve done some pretty impressive work around here, that’s saying something. But we couldn’t have done it without our brilliant people, and you could be one of them. With an average of two patents a day and eight Nobel Prizes to our name, it’s no wonder that for more than a century we have been defining the industry and setting the bar for innovation. This is your chance to do the same. Explore a career with AT&T.
Contact
More good reasons to join us...
Sickness compensation plan, Private medical program, Extensive life and disability insurance
Employee discounts
Company team building events, Sports & culture
Numerous lifestyle discounts
Annual team award bonus, Special bonus for important life events
Award winning AT&T university
On-site parking
ID: 3808965
Posting date: 12.11.2019
2019-11-12
location: Bratislava Position: Administrative Worker, Official, Back Office Specialist, Office Manager Company: AT&T Global Network Services Slovakia
Basic wage component (gross) and other rewards: From 1200€ brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.