Specialist for Customer Services Support Brno

AT&T Global Network Services Czech Republic

Place of work
Palachovo Namesti 726/2, - Brno, Brno - City, Brno - Country District
Contract type
full-time
Start date
01.03.2018

Information about the position

Job description, responsibilities and duties

This role manages delivers and deploys aspects of network architecture, design, engineering and detail network specifications in order to migrate a client from current network environment to the new environment. This job can include also vendor management, client relations, resource planning and management, project management and quality assurance, new equipment installation and configuration and client training.

SPECIALIST FOR CUSTOMER SERVICES SUPPORT Brno is responsible for:
- support customers through many different activities
- receipt of customers calls
- inquiries and complaints resulting in trouble tickets, order input
- data gathering and traffic studies
- works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers

Employee perks, benefits

Extra Week of Vacation – 5 weeks in total
• Meal vouchers
• Compensation for Income Loss due to Sickness
• Shift Premiums
• Advanced Medical Program
• Group Risk Life insurance
• Employee Assistance Program
• Cafeteria Program and Pension scheme
• Parking place
• Special tariff for employees
• ATT University
• Annual yearly bonus
• AT&T also has a list of suppliers with Special Prices and Discounts for AT&T Employees

Information about the selection process

working hours: 24x7x365 - flexibility is a must

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Personality requirements and skills

- more than 2 years experience with ticketing, troubleshooting, customer care area
- fluent English
- customer interaction
- service excellence
- call center technologies
- continuously self-development
- CRM Strategy Design and Implementation
- customer Relationship Management (CRM)

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Brief description of the company

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ID: 3283544  Posting date: 5.2.2018 
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