HRS Contact Center Associate with German

If you live in Czech Republic for this role we have a possibility for you to work remotely from home!


Responsibilities:

Receive queries via phone, email or chat and log contacts into the shared service case management system.

Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.

Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.

Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
Be part of a team that actively seeks customer feedback to improve levels of service.
Participation in the continuous improvement of HR processes.
Shift working patterns, 7 days a week (40 hours a week).
Possibility to work remotely - from home within Czech Republic or in our office in Prague

What we offer:
Unlimited contract 5 weeks of vacation 2 days per month
home office option Relocation package
Public transport reimbursement
Multi-sport card
Employee referral program bonus
Language courses
Life insurance and pension plan
Varying local discounts e. g. for canteens, cafes etc.
In house canteen
Brand new office with chill out areas, relax room and activities like football table
Corporate events and team events
Possible internal and/or international growth