Team Manager, Retail Account Management

Place of work
Contract type
Wage (gross)
2 500 EUR/month

Information about the position

Job description, responsibilities and duties

Retail Account Management team (RAM) is an operational arm of the EU Vendor Success Retail organization, which manages and fully owns all aspects of relationship with 85% of EU vendor base, with revenue of over €4.5B in 2020.

Retail Account Managers engage with vendors through proactive outbound communication, aimed at addressing key elements of operational performance, as well as effectively manage escalations of complex problems from Vendors.

We have an in-depth knowledge of retail processes and are able to act as a generalist / consultant to vendors, removing blockers where needed and helping vendors to grow. Additionally, we act as vendors' voice by collecting feedback and utilizing it as inputs for process improvements and innovations.

We are looking for a talented Team Manager to join our RAM team with responsibility for driving selection growth across EU VSP vendor base by leading a team of 7-10 Account Managers, focusing on team growth, coaching and development. You will also own and drive EU-wide selection program, manage selection performance metrics and drive collaboration with cross-functional teams and EU stakeholders.

The ideal candidate will be a self-starter with outstanding communication skills and proven ability to develop and manage relationships, drive results and maximize the business growth opportunity, all in a fast-paced and changing environment.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Personality requirements and skills

- Minimum of 3+ years' experience in people management
- Experience with managing projects with regional complexity
- Strong prioritization and time management skills, with a high degree of flexibility
- Proven ability to work effectively to tight deadlines in a fast-paced environment
- Easily approachable, cooperative and a team player, easily gains the trust and support of team members
- Strong interpersonal and communication skills with demonstrated ability to engage with various stakeholders and be impactful in difficult situations
- Actively seeks solutions through logical reasoning and data interpretation skill


Brief description of the company

At, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at
Twin City Tower( Mlynské Nivy 10). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Mlynské Nivy 10
82109 Bratislava-Staré Mesto


Contact person: Alexandra Barokova
E-mail: send CV
ID: 4026181  Posting date: 21.3.2021  Basic salary component (gross): 2 500 EUR/month