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Retail Account Manager DE
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Wage (gross)
1 200 - 1 500 EUR/monthFrom 1.200 EUR
1 200 - 1 500 EUR/monthFrom 1.200 EUR
Information about the position
Job description, responsibilities and duties
The Amazon Retail Account Management team works to help Vendors be successful on Amazon, removing blockers where necessary in order to deliver the best possible customer experience and ensure people can find and discover anything they want to buy online. To support its growth, Amazon's Bratislava team is looking for an experienced Retail Account Manager.
In this role, you will contribute to Amazon's mission to deliver timely, accurate and professional service to all vendors and ensure that high quality standards are guaranteed while maintaining high Service Levels on e-mail and phone.
As Retail Account Manager, you will be the voice of vendor and be responsible for effectively managing escalations of complex problems from Vendors and identifies, evaluates, reports technical and/or operational problems and manages time and workflow independently and effectively. You will work closely with management and business owners to improve efficiency and accuracy of our processes.
This position requires phone and e-mail communication with different departments within Amazon, vendors and employees, utilizing a wide variety of software tools to navigate vendor accounts, research and review policies and communicate effective solutions. The department is multilingual supporting languages in French, German, Spanish, Italian and English.
In this role, you will contribute to Amazon's mission to deliver timely, accurate and professional service to all vendors and ensure that high quality standards are guaranteed while maintaining high Service Levels on e-mail and phone.
As Retail Account Manager, you will be the voice of vendor and be responsible for effectively managing escalations of complex problems from Vendors and identifies, evaluates, reports technical and/or operational problems and manages time and workflow independently and effectively. You will work closely with management and business owners to improve efficiency and accuracy of our processes.
This position requires phone and e-mail communication with different departments within Amazon, vendors and employees, utilizing a wide variety of software tools to navigate vendor accounts, research and review policies and communicate effective solutions. The department is multilingual supporting languages in French, German, Spanish, Italian and English.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Personality requirements and skills
· Strong interpersonal and communication skills;
· Actively seeks solutions through logical reasoning and data interpretation skills;
· Confident in using Microsoft Package (especially Excel);
· Proven ability to work effectively to tight deadlines in a fast-paced environment.
· Ability to identify trends and improvement suggestions and communicate them through the appropriate channels.
· Actively seeks solutions through logical reasoning and data interpretation skills;
· Confident in using Microsoft Package (especially Excel);
· Proven ability to work effectively to tight deadlines in a fast-paced environment.
· Ability to identify trends and improvement suggestions and communicate them through the appropriate channels.
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 3670302
Posting date: 16.5.2019
2019-05-16
location: Bratislava Position: Account Manager, Administrative Worker, Official, Customer Support Specialist, Key Account Manager, Sales Representative Company: Amazon /Slovakia/ s.r.o.
Basic wage component (gross) and other rewards: 1 200 - 1 500 EUR/monthFrom 1.200 EUR