FBA Defect Reduction Specialist with English (Ref. No.: 884236 )

Place of work
Bratislava
Contract type
full-time
Start date
01.10.2019

Information about the position

Job description, responsibilities and duties

Job Description
With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the merchant’s customers and handles all customer returns as required, thus offering end to end fulfillment and customer service experience.
To help support the FBA iniative supporting both our Merchant and Customer experience, the ideal candidate will drive merchant compliance via creation of multiple cases, coaching merchants and reporting key learning to the FBA Ops Seller Experience Specialist and FBA Ops Performance Manager.


Your responsibilities include:

Coach FBA Merchants on standard processes, shipment requirements and errors encountered.
Continuous improvements - enforce vendor and product compliance standards with FBA Merchants. Communicate corrective actions taken with individual shipments to Seller Services with the goal of having FBA merchants learn from mistakes and being compliant next time.
Suggest changes to the FBA merchant manual in order best practice is shared among FBA merchant community.
Data analysis of all defects recorded in logistic centers in order to drive an overall reduction in inbound issues.

Responsible for the analysis of Inbound defects occurring in Fulfillment Centers across EMEA. Contacting FBA merchants, explaining the defect and informing how to avoid the defect for future shipments.
Quickly reacting to support requests coming from FCs and other support departments in order to ensure a positive seller experience as well as a guarantee to continue internal workflows.
Identifying communication gaps and fails between Amazon and FBA Merchants in order to improve existing processes.

Basic Qualifications

Seller / Vendor / Customer Support experience
Fluent in English
Other European language is an advantage
Demonstrated problem solving and analytical capability
Independent and flexible with good communications skills
Strong business judgement
Excellent Microsoft office/PC skills, including good working knowledge of Excel



Preferred Qualifications

Fluent in French or German
The ideal candidate will have experience in virtual research, analyzing data, seller communication and a strong customer focus.
He or she will be an inspiring team member and adapt quickly reacting to a changing environment.
Additionally, he or she will have a background in FBA Seller Support and a proven sense of delivering operational excellence.
He or she has the ability to meet deadlines, prioritize workloads and maintains a strong attention to detail. Working independently, bias for action and an ability to deal with ambiguity are of great importance.

Basic wage component (gross) and other rewards

Base pay for this position is 1.200 EUR and there are further pay components within the total compensation

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

BASIC QUALIFICATIONS
· Seller / Vendor / Customer Support experience
· Fluent in English and French is required
· Other European language is an advantage
· Demonstrated problem solving and analytical capability
· Independent and flexible with good communications skills
· Strong business judgement
· Excellent Microsoft office/PC skills, including good working knowledge of Excel

PREFERRED QUALIFICATIONS
· The ideal candidate will have experience in virtual research, analyzing data, seller communication and a strong customer focus.
· He or she will be an inspiring team member and adapt quickly reacting to a changing environment.
· Additionally, he or she will have a background in FBA Seller Support and a proven sense of delivering operational excellence.
· He or she has the ability to meet deadlines, prioritize workloads and maintains a strong attention to detail. Working independently, bias for action and an ability to deal with ambiguity are of great importance.

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at the Park One office center (Namestie 1.maja, Bratislava). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 an more employees

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
http://www.amazon.jobs

Contact

Contact person: Margaryta Zozulia
E-mail: send CV
ID: 3604792   Posting date: 13.9.2019   Basic wage component (gross) and other rewards:   Base pay for this position is 1.200 EUR and there are further pay components within the total compensation