ALTATERRA manufactures and sells high quality roof windows and associated products to retailers across Europe.
We were born in 2001, a new start up within the privately owned Danish Group VKR Holdings, and a sister company to the overwhelmingly leading company in the roof window market – VELUX.
15 years later, ALTATERRA is European market leader within the private label segment, and successfully moved from a 1 to a 4 brand strategy. We have sales in >30 countries, >120 employees (and 12 nationalities) across Europe selling our products, and a turnover of around € 30 million per year. We are the 4th biggest European roof window company.
We achieved this because of great value products, but more importantly because we have a team of people who want to be better than anybody else in our industry. People who take responsibility, who work hard for results, who seek solutions and who never sit and wait for solutions to find them.
And now we want to go further– from number 4 to number 2 on the market; all over Europe. We want to do that with the same kind of people, but broader objectives. For our dynamically growing team we are looking for a

Customer Service Representative – SK / HU market

DESCRIPTION:
The main goal of a Customer Service Representative is to ensure an effective, proactive communication towards our customers and provide continuous support for Altaterra’s accounts in the Slovak and Hungarian market. By doing this the colleague has to take both the company’s and the customer’s interests into consideration on permanent base and build up a successful long term relation with the customers.

RESPONSIBILITIES:

• Keeping continuous proactive contact with Altaterra’s customers, partners and employees, with special focus on customer satisfaction
• Answering customers’ questions, fulfilling their requests and fixing open issues
• Accurately processing customers’ orders in the ERP system
• Customer order management
• Customer ownership and continuous customer care
• Customer claim and complaint handling
• Uploading, extracting and follow-up of customer contracts in CRM system
• Handling the issues related to consignment stock
• Continuously and proactively informing customers and related co-workers
• Building up effective customer relationships and permanent improvement of customer satisfaction
• Supporting of the sales activity in general
• Acting as a first point of contact

REQUIREMENTS:
Needed professional skills:

• Ideally bilingual Slovak and Hungarian but fluency in both is required
• Fluency in English but minimum advanced level
• Proven ability to build relationships with the customers to support sales activity
• Demonstrated strong communication skills and ability to meet high standards for quality and accuracy
• Competency in customer service processes including planning tasks, resource allocations, risk management, time management, financial management, monitoring and reporting, documenting and record keeping
• Experience at a similar field is considered as plus but not a must

Needed attitude:

• Proactive, business-like, open personality – positive attitude
• Strong attention to detail, punctuality
• Analytic skills with the ability to present qualitative and quantitative results
• Strong interpersonal skills, ability to work well with different type of people, competence in clear concise and tactful communication (verbal and written) both with colleagues and customers
• Adaptability and flexibility to manage deadline pressure
• Strong skill of problem handling and solving
• Ability to adapt to seat-ridden work environment and flexibility to travel occasionally in the countries of the designated markets
• Ability to execute quickly and with high-quality precision

WHAT WE CAN OFFER:

• Competitive remuneration
• Dynamically developing multinational work environment, stable financial background
• Contribution on establishment

Place of work: Altaterra office Sopron, Hungary

If you are interested in this opportunity, please send your English CV to [email protected] email address.