Customer Service Agent

Customer Service Agent (Based at Trnava, Slovakia)

The role

An opportunity has now arisen for the above vacancy within East Starch (A Corn Division of ADM) at Supply Chain Department.

Responsibilities

Reporting to the Supply Chain Manager, the main duties of this role will include:

• Insuring the delivery on time, in full and in quality of the customers purchase orders.
• Maximizing service level toward customer satisfaction.
• Checking whether the orders are in line with the provisions of the sales contract or agreement
• Responsibility for maintaining the master data of Customers’ contact and customer material information, and for checking contract, price, orders etc.…
• Monitoring the orders and shipped volumes to the customers vs forecast and budget in order to keep sales under control.
• Keeping the customer informed about his order and insuring adequate communication with customers.
• Registering/maintaining customer orders in a system.
• Receiving and registering according the procedure all customer complaints / claims.
• In agreement with the SC manager, provide a replying to all customer complaints.
• Establish and issue Export / Import documents for the shipments.
• Check and approve activities and invoices of some service providers.
• Establish and issue Export / Import documents for the shipments
• Maintain good and diplomatic relations with authorities like Ministry of Foreign Affairs; Customs Office; Veterinary Office; Chamber of Commerce,…
• Check and approve of extra costs based on the contracts with service providers

The candidate

The successful candidate will possess the following:

• University degree.
• 3 years of experience in customer service area in an international environment.
• Languages: Required : English & French, knowledge of German or Turkish is an advantage
• Strong communication skills.
• Ability to work collaboratively with colleagues across the many disciplines in the organization.
• Ability to work in a SMART fashion to deliver quick and effective decision making.
• A good working knowledge of operating systems such as SAP, Microsoft Word, Excel, PowerPoint.

http://www.lmcg2.com/pd/1401500305?rps=183&source=10&exportID=0