Client Support Agent with Polish

This position is suitable for people who like communication. You will be in direct contact with our clients’ employees via phone, chat, emails or tickets and help them with operating system, hardware, software and specific applications.

Client support position is suitable for fresh graduates that want to start their career in the international environment or for already experienced candidates who prefer communication and supporting of others on everyday basis.

WHAT YOU WILL DO
• Respond to client’s IT questions and requests in the professional manner by using gained knowledge as well as detailed documentation.
• Receive, classify and provide initial support to issues or requests on the base of defined procedures;
• Research of required information using available resources and user guides;
• Identify and escalate priority issues;
• Document troubleshooting efforts and customer information;
• Route cases that are not in scope or not resolvable to next levels of support;
• Handle operational queries with a sense of urgency while meeting required quality metrics;
• Develop and maintain knowledge of customer specific business environment.

• Fluent written and spoken Polish and at least upper intermediate English
• Computer literacy and experience with Microsoft Office Suite
• Desire to learn and develop
• Customer/Call Contact Center or IT experience would be an advantage
• Ability to work and communicate remotely with international team
• Team player with good communication and problem solving skills
• Self-Motivation, positive attitude and approach

Salary
1 300 EUR/monthAccenture offers a competitive compensation package. As required by the Slovak law we hereby state, that the legal monthly minimum gross base pay starting from 1300 € depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed paid overtime or overtime vacation
• Flexible Benefit System - budget to be spent on services of your choice
• Competitive bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty rewards
Flexibility:
• Flexible working arrangements (time & place of work)
Future:
• Wide range of trainings and expert lectures
• Regular performance review and career growth possibilities
• Ongoing career guidance and mentoring (Global Mentoring Program, Lean In)
• Employee share purchase plan
Family & Health:
• 3 extra days off
• Sick leave salary compensation (up to 100%)
• Home-office equipment
• Family oriented benefits (Wedding, Parental and Baby days-off and bonuses)
• Employee assistance services (professional psychological, financial and legal help)
• Multisport card