Client Advisor with Spanish language

Would you like to have a stable job where you could use a foreign language on a daily basis and always have the possibility to improve it?
Would you like to have daily interaction with clients directly from Spain?
Would you like to be in contact with clients from strong international companies?

If your answer is yes, then you are in the right place and continue reading, this position might be the right one for you!

Client Support Agent position is one of the most communicative positions at our company. You are in interactive contact with clients and vendors via phone or via email. Your focus is to be helpful for clients and respond to requests regarding invoices or purchase order creation. The position is suitable for dynamic and communicative people who want to have active daily interaction with their client and are problem-solving oriented. Additionally, you will gain new knowledge in the accounts payable and global sourcing area and improve your business language in the field of finance and procurement.

• Be the prime contact for clients’ enquiries
• Handle all incoming calls and emails from the business clients and suppliers in a professional manner by demonstrating and using professional knowledge
• Create and maintain partnerships between our team and other external as well as internal stakeholders
• Have full scale knowledge and to be able to recommend the most appropriate solution for the clients and answer questions in regard to our services
• Solve problems largely by precedent with referral to detailed instructions/procedures
• Answer incoming calls and emails in the required time
• Ensure continuous improvement of response time to complaints and queries
• Proactively initiate follow-up calls
• Ensure the continuous improvement of business outcomes utilizing the best practices available and innovative environment

• Fluent Spanish - written and spoken
• Good written and spoken English
• Good interpersonal skills – professional and courteous
• Ability to work under pressure and work with difficult vendors
• Very good communication skills, both verbal and written
• Very good problem-solving skills
• Ability to work effectively in a team environment
• Good PC skills

Salary
Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal monthly minimum gross base pay starting from 1 100€ depending on your professional and personal qualifications in the required areas.

Recognition:
• Guaranteed Paid overtime or overtime vacation
• Cafeteria – Budget for benefits based on your choice
• Transparent bonus structure
• Refer-a-Friend – get a bonus in the employee referral program
• Loyalty presents
Flexibility:
• Flexible working arrangements (Flex-work, Home Office)
• Option to participate on projects abroad
Future:
• Wide range of leading-edge trainings (including various language
course)
• Teambuilding activities
• Regular performance management and evaluation process
• Ongoing career guidance and mentoring
Family & Health:
• Multisport card which grants an access to hundreds of different
gyms, studios and swimming pools
• Three Extra Days off (including Sick days)
• Sick leave compensation
• Family oriented benefits (Wedding and New baby bonus, Inhouse day care)