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Junior IT Support Agent with German (Opportunity for students)
Place of work
Bratislava
Contract type
part-time
POSITION
DESCRIPTION
Accenture Advanced Technology center is looking for technology enthusiasts ready for a challenging IT career and focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for business.
You could have the opportunity to help clients develop applications with a cloud-first, digital- first mindset, generate the next wave of innovative technology in our state-of-the-art Accenture Labs, and provide end-to-end service and project delivery across all our Accenture Delivery Center engagements using rapid development principles such as Agile and DevOps to make software faster, flexible and more liquid.
You could have the opportunity to help clients develop applications with a cloud-first, digital- first mindset, generate the next wave of innovative technology in our state-of-the-art Accenture Labs, and provide end-to-end service and project delivery across all our Accenture Delivery Center engagements using rapid development principles such as Agile and DevOps to make software faster, flexible and more liquid.
WHAT WILL
YOU DO
As a Junior IT Support Agent, upon completion of wide range of trainings, you’ll start:
• Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems
• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.
• To answer incoming calls in the required time
• Distribution and management of incidents to other support level groups
• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to end users
• Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems
• Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.
• To answer incoming calls in the required time
• Distribution and management of incidents to other support level groups
• Resolution of simple and medium IT incidents
• Providing IT services, user training and support to end users
WHAT WE
EXPECT
• Fluent in German and English language
• Broad understanding of MS Office skills (Excel, Word, PowerPoint)
• Understand customer requirements and translate them into a technical reality
• Excellent communication, interpersonal and troubleshooting skills
• Broad understanding of MS Office skills (Excel, Word, PowerPoint)
• Understand customer requirements and translate them into a technical reality
• Excellent communication, interpersonal and troubleshooting skills
WHAT WE
OFFER
Salary
Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal hourly minimum gross base pay starting from 5€ depending on your professional and personal qualifications in the required areas.
• Discounts for Accenture employees
• Employee Referral Bonus
• Lunch Card
• German language courses
Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal hourly minimum gross base pay starting from 5€ depending on your professional and personal qualifications in the required areas.
• Discounts for Accenture employees
• Employee Referral Bonus
• Lunch Card
• German language courses
Interested?
Apply for this jobSimilar career opportunities at Accenture
ID: 3392813
Posting date: 17.5.2018
2018-05-17
location: Bratislava Position: IT System Administrator, IT/Technical Support Specialist, Programmer, Systems Administrator, Systems Engineer Company: Accenture, s.r.o.
Basic wage component (gross) and other rewards: Accenture offers a competitive compensation package. As required by the Slovak law we state, that the legal hourly minimum gross base pay starting from 5€ depending on your professional and personal qualifications in the required areas.