Thank you for understanding.
Display similar jobs
BPO Project Manager
Accace Management s.r.o.
Information about the position
In Accace, one of the fastest growing consultancy and outsourcing companies in our region, we are currently looking for a new BPO Project Manager.
The perfect candidate for the position of BPO Project Manager is someone active, organized, with great communication skills and pro-client approach. Good strategic thinking and decision-making skills are also highly desirable. Previous experience in managing IT projects is a great advantage.
The perk of this job position is the opportunity to work on international projects in a great team either from any of our offices or remotely.
Have we caught your attention? Read on!
Your RESPONSIBILITIES would be:
- Leading and participation in various types of projects:
• Implementation and delivery of complex solutions for Accace clients including technology and integration elements
• Global management of cross country projects / programs
• Implementation of new client services
• Implementation of new services for existing clients
• Complex ad hoc tasks after implementation, which require Project Management Approach
• analyzing the project scope and/or client requests, processing the requirements, solving the related problems,
• support to internal or clients teams during implementation of new solutions in close co-operation with IT teams,
• coordination of implementation team and local consultants,
• communication with the clients and also with the internal users, processing their requirements to customize processes and systems to their needs,
• client relationship
- Account management of clients in BAU - Business as usual
• Change Management
• Maintain the service quality and look for opportunities for services extension and continuous improvement
• Single point of contact and escalation point
• Service Management Review
• Billing – preparation and revision of invoice inputs and potential clarification with clients
• Client relationship
- Work on interesting projects for international company
- New challenges and opportunities for career growth
- Various trainings for improvement of professional and soft skills
- Language training during working hours
Appreciation, Events and Culture
- Motivational bonus system
- Remuneration for the recommendation of a new colleague/client
- Yearly THE ACES company awards
- Teambuilding activities and company celebrations
- Rich CSR program and volunteer activities within the work
- Healthy weeks
- Massages at the workplace during working hours
- MultiSport cards partially paid by the employer
- Participation in the public sport events
Flexibility and Work-Life Balance
- Home office
- Flexible working hours
- Inspirational workshops connected to lifestyle topics and personal development
- Events for children
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Microsoft Project - Basic
Experience in the position/sector
Number of years of experience
The position is suitable for a fresh graduate
Personality requirements and skills
Brief description of the company
Accace is a proactive consultancy and outsourcing partner who bridges the gap between needs and solutions. Combining smart and streamlined technology with a holistic approach, we provide an all-round care to clients and consider their matters as ours. With over 800 experts and more than 2 000 customers, we have vast experience with facilitating the smooth operation and growth of small to large-scale, global businesses.
Accace operates internationally as Accace Circle, a co-created business community of like-minded BPO providers and advisors who deliver outstanding services with elevated customer experience and erase the borders of service delivery. Covering over 50 jurisdictions with nearly 2,500 professionals, we support more than 15,000 customers, mostly mid-size and international Fortune 500 companies from various sectors, and process at least 200,000 pay slips globally.
Send CV to the company