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Logistic Export Mexico Order Taking Specialist
AB InBev
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Process incoming orders from assigned customers according to the order process definitions to assure deliveries, invoicing and resolution of requests according to agreed SLAs/KPIs. Be the first point of contact for order taking related matters. Enhance relationships with customers to improve customer satisfaction. Improve correct order placement processes with customers.
Your Main Duties
Process all incoming orders from customers received by EDI (Electronic Data Interchange), e-Commerce (webshop) or email according to ABI procedures. Verify completeness and correctness of order: quantity, lead time, availability of product, credit limit check and delivery dates; verify if specific logistic rules, transport costs or sales discounts are applied to the customer. Prepare reports for calls with Zones.
Process all incoming requests from customers (Salesforce ticketing tool) in timely manner, follow up with respective departments Maintain steady relationship with stakeholders
Perform team routines and check points and keep the process documentation up to date
SLA, KPI and Excellence Program dashboard tracking support
Perform other duties as requested by the Team Leader
Develop relationship with customers, work on improving ordering processes with customers, increase electronic ordering compliance, communicate business announcements and procedure changes to customers
Your Main Duties
Process all incoming orders from customers received by EDI (Electronic Data Interchange), e-Commerce (webshop) or email according to ABI procedures. Verify completeness and correctness of order: quantity, lead time, availability of product, credit limit check and delivery dates; verify if specific logistic rules, transport costs or sales discounts are applied to the customer. Prepare reports for calls with Zones.
Process all incoming requests from customers (Salesforce ticketing tool) in timely manner, follow up with respective departments Maintain steady relationship with stakeholders
Perform team routines and check points and keep the process documentation up to date
SLA, KPI and Excellence Program dashboard tracking support
Perform other duties as requested by the Team Leader
Develop relationship with customers, work on improving ordering processes with customers, increase electronic ordering compliance, communicate business announcements and procedure changes to customers
Employee perks, benefits
At the heart of our dynamic global growth is a simple belief: nothing should come between incredibly talented people and an accelerated career.
That's why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.
At AB InBev you'll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we'll reward your achievements.
The opportunity is here. Make it yours!
That's why we dream big. Why we look to the future, not the past. Why we value talent over title. And why we hire people that can be better than ourselves.
At AB InBev you'll join a driven team that shares your desire to grow, your courage to challenge and commitment to act. In return, we'll reward your achievements.
The opportunity is here. Make it yours!
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)
Personality requirements and skills
Your general skills
Logistics understanding, especially in regards to sense of urgency and prioritization
Interpersonal skills / Assertiveness & Communication / Team player
Detail oriented / Accurate / Highly results focused
Good analytical and problem solving skills
Your work Experience
Order taking processes; Logistics experience in an ideally FMCG company is a plus
Your Language Skills
Fluency in English and Spanish - written and spoken
YOUR EDUCATION LEVEL / TECHNICAL SKILLS
Education level: Graduate degree or min. 1-2 years of work experience in relevant field
Technical skills: Microsoft Office (Excel and Power Point) / SAP (optional)/ System minded
Logistics understanding, especially in regards to sense of urgency and prioritization
Interpersonal skills / Assertiveness & Communication / Team player
Detail oriented / Accurate / Highly results focused
Good analytical and problem solving skills
Your work Experience
Order taking processes; Logistics experience in an ideally FMCG company is a plus
Your Language Skills
Fluency in English and Spanish - written and spoken
YOUR EDUCATION LEVEL / TECHNICAL SKILLS
Education level: Graduate degree or min. 1-2 years of work experience in relevant field
Technical skills: Microsoft Office (Excel and Power Point) / SAP (optional)/ System minded
Advertiser
Brief description of the company
At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. You will treat incoming orders from customers according to the order process definitions to ensure delivering and invoicing according to agreed SLA´s.
Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. You will treat incoming orders from customers according to the order process definitions to ensure delivering and invoicing according to agreed SLA´s.
Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
ID: 3258656
Posting date: 1.12.2017
2017-12-01
location: Prague Position: Logistics Clerk, Logistics Manager Company: AB InBev