Team Leader Customer Services

The Team Leader Customer Services oversees and coordinates the portfolio, policy issuance, customer service tasks, country coordination and expertise.

She/he is leading a team of five insurance professionals dealing with over 50 external partners in over 30 countries. The Team Leader provides guidance, instruction, direction and coaching to the team members for achieving the team’s key performance objectives.
The Team Leader Customer Service is monitoring the performance of the team as well as external partners and serves as escalation point if necessary. She/he will coordinate tasks and workload and act as a supervisor for issues related to Customer Services.
 
Key accountabilities:

-Support the quality, efficiency and scalability of IP Network Operations
-Manage partner performance
-Ensure quality of Policy and Premium data in internal systems
-Act as intermediary between Producing Offices and Local Fronting Partners
-Instruct Partners on Policy/Invoice issuance
-Ensure consistency between local policies match with global requirements
-Actively support the global Partner Network Management Organisation and the Network
-Ensure compliance with standard processes
-Support Partner Relationship Management by maintaining close day to day contact with peers at the partner offices
-Support Hub Manager in coaching and training team members and partners
-Develop and maintain knowledge and expertise about the countries (i.e. the insurance markets) within the Hub territory (From Slovenia to Kazakhstan)  

 

What we offer

Truly international environment
Modern offices in the centre of Bratislava
Challenging tasks
Excellent career development opportunities
Competitive remuneration package
Interesting company benefits - more information on www.zurich.com/slovakia