Application Subject Matter Expert

Our opportunity
 

As an Application SME, you will be responsible for assuring the operability, supportability, availability and stability of services currently in production and new services being generated by projects. You will be responsible for ITIL Problem Management and Service Transition processes. You will work closely with Project Managers, Business Analysts, Architects and Operations Team in supporting and driving infrastructure transformation programs to achieve landscape simplification through initiatives such as DevOps, Containers and Cloud.

 
Your role
 
As an Application Subject Matter Expert your main responsibilities will involve:
* Understanding the IT operational Environment
* Understanding the IT Application landscape
* Managing transition of new or changed service from project to operations
* Responsible for Problem Management service
* Providing leadership and technical support for major IT transformation programs
* Supporting Operational Readiness Review process
* Reviewing and validating detailed technical design of services
* Performing quality review of operational documentation such as runbooks
* Driving service performance and availability improvements
* Acting as technical liaison between Operations and Development
* Knowledge Management for each Service
* Driving new technology standards, guidelines and best practices such as DevOps, Cloud, Containers 

Your Skills and Experience
 
As an Application Subject Matter Expert your skills and qualifications will ideally include:
* Bachelor’s degree or equivalent or specific relevant experience
* Good experience as DevOps Engineer, implementing Continuous Integration and Deployment using TFS and/or Octopus Deploy
* Collaboration is in your DNA (between Operations and Development teams)
* Exposure to Insurance or similar Business would be an asset
* General Project Management skills are an asset
* English: Fluent spoken and written, working language (meetings and conferences, technical explanations, documentation)

* Technical skills (required):

        - Microsoft Windows Server 2012 or 2016

        - Microsoft Team Foundation Server Administrator, Build and Release

        - DevOps and Continuous Integration and Deployment using TFS and/or Octopus Deploy

        - Scripting

        - Microsoft SQL Server database 2012 or 2014

* Technical skills (nice to have):

        - Application Performance Troubleshooting tools (Http Watch or Fiddler or IE F12)

        - Containers (Docker)

        - Octopus Deploy

        - Cloud

        - Dynatrace APM

        - Splunk

 
Additional Information
 
Primary work location is Bratislava. The role may require occasional travelling. If you value an exciting and varied working environment and meet the above requirements, then we are looking forward to receiving your application. 
 
Who we are
 
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
 
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
 
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
 
Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.
 

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.