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Operations Specialist
Zurich Insurance Company Ltd, organizačná zložka
Place of work
Nám. 1. mája 18, Bratislava
Nám. 1. mája 18, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
In your role you will be responsible for the daily operations of all Global Corporate and General Insurance Functions business applications.
We are looking for a positive, open-minded and proactive person with strong communication skills, who will be working closely with our stakeholders, suppliers and the other teams within the IT Service Operations organisation, offering IT Application Operations services at a high level of quality. The Application Operations team is currently ramping up, which is a great opportunity for you to support, identify and initiate ways to improve daily operations and propose future areas of engagement.
Key Accountabilities:
Essential Job Function
• Responsible for the monitoring and effective event management of all GC & GIFn business applications and to continually ensure that key applications are effectively monitored
• Development and outbound positioning of IT Application Operations services
• Oversees change management as defined in the global process and participates in relevant change advisory boards (CAB’s)
• Identifies service improvement opportunities and gains buy-in for implementation
• Supports completeness, adequacy, viability and cost-effectiveness of business continuity and disaster recovery and ensures backup for response team following the ITSCM guidelines
• Engages with and monitors the high-level progress of suppliers and support teams to implement agreed programs (including the appropriate governance)
Business Accountabilities
• Provides technical guidance and recommendations as a subject matter expert in relevant areas of IT, in order to support the resolution of the complex customer cases and develop precedents to improve customer service
• Manages key internal and external stakeholder relationships across the organisation in order to achieve engagement to change, and provide technical leadership in the design and development of new IT solutions
• Ensures that IT requirements are properly addressed in projects, and ensure delivery of assigned IT projects or work streams are successful, collaborating with IT colleagues from across the wider function to deliver for the business
• Monitors and maintains service level agreements with our stakeholders and monitors the company’s service level agreements with its service providers
• Coordination of creation, implementation, ongoing testing and modification of IT business continuity and disaster recovery plans for GC & GIFn and input into wider disaster recovery and business continuity planning and policy
We are looking for a positive, open-minded and proactive person with strong communication skills, who will be working closely with our stakeholders, suppliers and the other teams within the IT Service Operations organisation, offering IT Application Operations services at a high level of quality. The Application Operations team is currently ramping up, which is a great opportunity for you to support, identify and initiate ways to improve daily operations and propose future areas of engagement.
Key Accountabilities:
Essential Job Function
• Responsible for the monitoring and effective event management of all GC & GIFn business applications and to continually ensure that key applications are effectively monitored
• Development and outbound positioning of IT Application Operations services
• Oversees change management as defined in the global process and participates in relevant change advisory boards (CAB’s)
• Identifies service improvement opportunities and gains buy-in for implementation
• Supports completeness, adequacy, viability and cost-effectiveness of business continuity and disaster recovery and ensures backup for response team following the ITSCM guidelines
• Engages with and monitors the high-level progress of suppliers and support teams to implement agreed programs (including the appropriate governance)
Business Accountabilities
• Provides technical guidance and recommendations as a subject matter expert in relevant areas of IT, in order to support the resolution of the complex customer cases and develop precedents to improve customer service
• Manages key internal and external stakeholder relationships across the organisation in order to achieve engagement to change, and provide technical leadership in the design and development of new IT solutions
• Ensures that IT requirements are properly addressed in projects, and ensure delivery of assigned IT projects or work streams are successful, collaborating with IT colleagues from across the wider function to deliver for the business
• Monitors and maintains service level agreements with our stakeholders and monitors the company’s service level agreements with its service providers
• Coordination of creation, implementation, ongoing testing and modification of IT business continuity and disaster recovery plans for GC & GIFn and input into wider disaster recovery and business continuity planning and policy
Employee perks, benefits
International global company and work teams
Modern Work Environment based in the Centre of Bratislava
Challenging tasks
Possibility for further development and career path
Competitive remuneration package
Daily use of English
Modern Work Environment based in the Centre of Bratislava
Challenging tasks
Possibility for further development and career path
Competitive remuneration package
Daily use of English
Information about the selection process
Candidates for this position can register through the site www.profesia.sk
We thank all applicants for their interest to work for Zurich Insurance Company Ltd, oz.
All CVs will be carefully evaluated. However, we will only contact suitable candidates.
Personal data of candidates who fail in the tender will be afterwards disposed of pursuant to law no. 122/2013 (Protection of personal data).
We thank all applicants for their interest to work for Zurich Insurance Company Ltd, oz.
All CVs will be carefully evaluated. However, we will only contact suitable candidates.
Personal data of candidates who fail in the tender will be afterwards disposed of pursuant to law no. 122/2013 (Protection of personal data).
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Number of years of experience
5
Personality requirements and skills
• 5 or more years are required in the field of IT Applications Operations in a multi-supplier environment including relationship management
• Experience based on best practice frameworks such as ITIL or COBIT
• Above average skills of Microsoft Office suite, including MS Visio and MS Project
• Excellent knowledge of the ITIL framework (MALC) with a good understanding of how the performance against these processes are measured and monitored in real life situations.
• Deeper understanding of IT Application operations topics (Application Performance Monitoring, Configuration Management, Batch job Scheduling, Application Portfolio Management).
Professional Capabilities
IT Service Management (ITSM) - Excellent
Application Management - Advanced
Effective Communications - Advanced
Application Monitoring - Advanced
Project Management - Medium
Certification:
Preferred
ITIL Intermediate Certification or equivalent
• Experience based on best practice frameworks such as ITIL or COBIT
• Above average skills of Microsoft Office suite, including MS Visio and MS Project
• Excellent knowledge of the ITIL framework (MALC) with a good understanding of how the performance against these processes are measured and monitored in real life situations.
• Deeper understanding of IT Application operations topics (Application Performance Monitoring, Configuration Management, Batch job Scheduling, Application Portfolio Management).
Professional Capabilities
IT Service Management (ITSM) - Excellent
Application Management - Advanced
Effective Communications - Advanced
Application Monitoring - Advanced
Project Management - Medium
Certification:
Preferred
ITIL Intermediate Certification or equivalent
Advertiser
Brief description of the company
Zurich Insurance Company Ltd is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. Zurich Bratislava is a Slovakia-based Competence Center for highly specialized services in the areas of Life and non-life actuarial, risk management, business intelligence, IT application development and service management as well as insurance network. An international workforce of close to 300 colleagues is supporting Zurich’s Corporate Center and Business Units around the globe.
Number of employees
250-499 employees
ID: 2265335
Dátum zverejnenia: 17.2.2016
2016-02-17
lokalita: Bratislava Pozícia: Business Intelligence Specialist, IT Analyst, IT Project Manager, IT System Administrator, Service Engineer Spoločnosť: Zurich Insurance Company Ltd, organizačná zložka