Application Delivery Manager

SUMMARY:

Lead the application, development, maintenance and improvement of delivery operations for a portfolio of business applications to deliver IT service improvement to the business.
It is responsible for the delivery of insurance solutions using scrum and agile methodologies.

KEY TASKS & ACCOUNTABILITIES:
Key tasks include:
• Manage the Application Development and Maintenance delivery of respective applications according to Service Level Agreements and address gaps with the business.
• Report Application Development and Maintenance related performance to the business taking action where necessary to address performance issues.
• Ensure compliance with IT service management governance, standards and polices (the organization's Risk Policies, Blue Book and others as appropriate).
• Manage engagement and representation of Group Application Development and Maintenance (GADM) in major incident management and problem management.
• Co-ordinate Group Application Development and Maintenance communications to the business (e.g. Incident alerts, change freezes etc.).
• Maintain a business-oriented IT service catalogue for the applications, including links to business processes, service levels and request management for IT services.
• Monitor critical application governance and report on service level performance, generating improvement actions where necessary.
• Ensure that every critical application has a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with architecture and ITI.
• Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.
• Approve operational readiness for projects and releases.
• Contribute to the definition of new vendor services in close collaboration with Sourcing Management.
• Ensure supplier plans align with and support IT planning.
• Work with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster, as well as setting up IT services at Disaster Recovery sites in coordination with the business.
• Work with IT Finance to deliver service fee allocations, processes and metrics.
• Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provides assistance and support for audits, where applicable.
• Successful deployment of application service related change programs.
• Lead a diverse functional team in IT, setting objectives, reviewing performance and participating in selection/promotion decisions to ensure that staff has the necessary skills and understanding to deliver the team's objectives.

International global company and work teams
Modern Work Environment based in the Centre of Bratislava
Challenging tasks
Possibility for further development and career path
Competitive remuneration package
Travelling opportunities
Daily use of English

Candidates for this position can register through the site www.profesia.sk

We thank all applicants for their interest to work for Zurich Insurance Company Ltd, oz.
All CVs will be carefully evaluated. However, we will only contact suitable candidates.

Personal data of candidates who fail in the tender will be afterwards disposed of pursuant to law no. 122/2013 (Protection of personal data).