IT User Support Specialist

Yanfeng Slovakia Automotive Interior Systems s. r. o.

Place of work
Twin City C, Mlynské Nivy 14, Bratislava 82109
Contract type
full-time
Start date
By agreement
Salary offered (gross)
By agreement

Information about the position

Job description, responsibilities and duties

As an IT administrator you are the main contact for our users. You will solve IT problems at our shared service center in Bratislava, as well as for other Offices & Techcenter in the EU region
 
Job objectives:
 

  • Tracking and processing support tickets until completion and updating them as needed
  • On-site support for employees and infrastructure in offices & techcenters within the EU (focus on Germany and Eastern Europe)
  • Support HP PCs, including asset management and the timely exchange of equipment
  • Diagnosis and solution of infrastructure problems, elaboration and implementation of corrective solutions
  • Support the network environment in cooperation with our technical support team and our service partners.
  • Supervision of the telephone system, including the creation and tracking of change requests
  • Focus on excellent customer service
  • Application of defined best practices and standards as well as documentation of processes
  • In addition to the above tasks, other activities and responsibilities can be defined individually

Employee perks, benefits

- 13th salary
- Language courses
- External and Internal courses related to the job
- Flexible cafeteria benefit system
- Fully covered meal vouchers

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

Computer skills - user

Microsoft Access - advanced
Microsoft Excel - advanced
Microsoft Outlook - advanced
Microsoft PowerPoint - advanced
Microsoft SharePoint - advanced
Microsoft Word - advanced

Computer skills - administrator

Windows server administration - expert

Number of years of experience

2

Personality requirements and skills

We are looking for analytical, responsible, problem solving person with strong customer service orientation and good communication skills, who is able to provide relevant information in a user-friendly non-technical language

Requirements:

  • Degree as a specialist in computer science, specialized in system integration or comparable training
  • At least 2 years of professional experience in a similar role
  • Good knowledge of spoken and written English
  • Very good knowledge of current Microsoft operating systems and standards.
  • Experienced in working with Windows servers and Active Directory structures.
  • Excellent customer service orientation.
  • Ability to communicate relevant information in a user-friendly language.
  • Efficient prioritization of the workload, even under high workload, as well as the ability to work independently.
  • Analytical thinking and problem solving competence
  • Experienced in working in a team-oriented environment.
  • Microsoft certifications would be an advantage
  • Driver license
  • Willing to travel (on occasional basis)

Advertiser

Brief description of the company

Yanfeng Automotive Interiors (YFAI) is the global leader in automotive interiors. YFAI is redefining how people relax, work and play in their vehicle interiors today and decades from now. Headquartered in Shanghai, the company has 113 manufacturing plants and technical centers in 18 countries and more than 33,000 employees globally. They design, develop and manufacture interior components for all automakers. Established in 2015, Yanfeng Automotive Interiors is a joint venture between Yanfeng Automotive Trim Systems Co., Ltd, a wholly owned subsidiary of Huayu Automotive Systems Co., Ltd. (HASCO), the component group of SAIC Motor Corporation Limited (SAIC Motor), and Adient, the global leader in automotive seating. For more information, please visit www.YFAI.com.

Number of employees

1000 an more employees

Company address

Yanfeng Slovakia Automotive Interior Systems s. r. o.
Twin City C, Mlynské Nivy 14
821 09 Bratislava
http://www.yfai.com/

Contact

Contact person: Martin Backo
E-mail: send CV
ID: 3156804   Dátum zverejnenia: 10.8.2017  
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