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IT User Support Coordinator - Offices & Techcenter
Yanfeng International Automotive Technology Slovakia s.r.o.
Place of work
Interiors Bratislava, Bratislava
Interiors Bratislava, Bratislava
Contract type
full-time
full-time
Start date
By agreement
By agreement
Wage (gross)
By agreement
By agreement
Information about the position
Job description, responsibilities and duties
The User support coordinator Offices & Techcenter will be responsible for the client services in the region EU & SA
Role & Responsibility:
- Lead the client support team and organize the on-site user support
- Tracking and processing of support tickets
- Manage ticket escalations and work closely together with the global service desk team
- Support HP Leasing PCs, including asset management and timely replacement of the equipment
- Analyze and resolve problems, develop and implement corrective solutions
- Take care of the phone systems, that includes tracking of change requests
- Work in close cooperation with the global infrastructure end-user computing team
- Focus on excellent customer service
- Application of best practices and standards
- Participation in the development of long-term strategies for future IT standards
- In addition to the above tasks other activities and responsibilities can be defined individually
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Bachelor’s Degree in Computer Science or related discipline.
- At least five years of professional experience in a similar role
- Proven leadership and ability to work across teams and regions.
- Excellent analytical and problem solving skills.
- High communication skills required at all levels.
- Ability to communicate relevant information in a user-friendly non-technical language
- Excellent command of verbal and written communication (English).
- Excellent knowledge of Microsoft Office 365 and Sharepoint
- Strong customer service orientation
- Ability to prioritize workload, to work independently even under heavy workloads
- Microsoft certifications and experience with ITIL would be an advantage
Advertiser
Brief description of the company
Yanfeng is a leading global automotive supplier, focusing on interior, exterior, seating, cockpit electronics, and passive safety, and is exploring new business actively. Yanfeng has more than 240 locations and approximately 55,000 employees worldwide. The technical team of 4,200 experts is in 10 R&D centers and other regional offices, with complete capabilities including engineering and software development, styling, and test validation. Focusing on smart cabin and lightweight technology, Yanfeng supports automakers to explore future mobility and provide leading cabin solutions. For more information, please visit www.yanfeng.com.
Number of employees
1000 and more employees
ID: 2838968
Dátum zverejnenia: 4.12.2016
2016-12-04
lokalita: Bratislava Pozícia: IT Manager Spoločnosť: Yanfeng International Automotive Technology Slovakia s.r.o.
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.
Základná zložka mzdy (brutto) a ďalšie odmeny: By agreement