IT User Support Coordinator - Offices & Techcenter

Yanfeng Slovakia Automotive Interior Systems s.r.o.

  • Place of work: Apollo Business Center II, Prievozská ulica 4/A, blok B, Bratislava
  • Contract type: full-time

Information about the position

Job description, responsibilities and duties

The User support coordinator Offices & Techcenter will be responsible for the client services in the region EU & SA

Role & Responsibility:
- Lead the client support team and organize the on-site user support
- Tracking and processing of support tickets
- Manage ticket escalations and work closely together with the global service desk team
- Support HP Leasing PCs, including asset management and timely replacement of the equipment
- Analyze and resolve problems, develop and implement corrective solutions
- Take care of the phone systems, that includes tracking of change requests
- Work in close cooperation with the global infrastructure end-user computing team
- Focus on excellent customer service
- Application of best practices and standards
- Participation in the development of long-term strategies for future IT standards
- In addition to the above tasks other activities and responsibilities can be defined individually

Skills & Qualifications:
- Bachelor’s Degree in Computer Science or related discipline.
- At least five years of professional experience in a similar role
- Proven leadership and ability to work across teams and regions.
- Excellent analytical and problem solving skills.
- High communication skills required at all levels.
- Ability to communicate relevant information in a user-friendly non-technical language
- Excellent command of verbal and written communication (English).
- Excellent knowledge of Microsoft Office 365 and Sharepoint
- Strong customer service orientation
- Ability to prioritize workload, to work independently even under heavy workloads
- Microsoft certifications and experience with ITIL would be an advantage

Other benefits

- 13th salary
- Language courses
- External and Internal courses related to job
- Flexible cafeteria benefit system
- Fully covered meal vouchers

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Computer skills - user

Microsoft Access - expert
Microsoft Excel - expert
Microsoft Outlook - expert
Microsoft PowerPoint - expert
Microsoft Word - expert
Microsoft SharePoint - expert

Driving licence

B

Personality requirements and skills

We are looking for analytical, responsible, problem solving person with strong customer service orientation and good communication skills, who is able to provide relevant information in a user-friendly non-technical language as well as with ability to coach, develop and lead subordinates.

Advertiser

Brief description of the company

Yanfeng Automotive Interiors is the world’s leading supplier of instrument panels and cockpit systems, door panels, floor consoles and overhead consoles. Headquartered in Shanghai, the company has around 100 manufacturing and technical centers in 17 countries and employs over 29,600 people globally. Established in 2015, Yanfeng Global Automotive Interiors is a joint venture between Yanfeng Automotive Trim Systems Co., Ltd, a wholly owned subsidiary of Huayu Automotive Systems Co., Ltd. (HASCO), the component group of SAIC Motor Corporation Limited (SAIC Motor), and Johnson Controls a global multi-industrial company.

Main focus of the company's activities

Automotive industry, manufacture of transport equipment

Company address

Yanfeng Slovakia Automotive Interior Systems s. r. o.
Apollo Business Center II, Prievozská ulica 4/A, blok B
821 09 Bratislava
http://www.yfai.com/