Customer Support Desk Agent

What your responsibilities will be:
• to handle all incoming helpdesk requests from the Client – users, being the point of contact for customer enquiries.
• to provide for users in estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.

Managing activity and professional relationships
• to establish and maintain partnerships with (B to C, B to B) customers in order to maintain stable customer base
• to maintain and improve customer retention levels by developing professional relationships with customers

Informing external customers
• to provide timely, accurate and relevant service related information
• to solve problems largely by precedent with referral to detailed instructions/procedures
• to ensure the continuous improvement of response time to complaints and queries
• to have full knowledge about and be able to recommend the most appropriate solution for the customer, and answer customer questions regarding our services

Other
• to be able to recognize and act on non-standard situations and adapt work to business goals
• to share knowledge and experience with others and with newcomers as well

Delivering a quality service to clients
• Improving customer satisfaction
• to continuously increase customer satisfaction by improving complaint handling performance in order to minimise customer dissatisfaction
• to identify the best service solutions in order to increase satisfaction

What will you get?
• A friendly young team
• Subsidized meal vouchers

If you are interested in this position, please send your curriculum vitae.
Please do not forget to mention your contact phone number where we can contact you.

We are grateful to all candidates that are willing to work for our company, but we will contact only those who fit our requirements.