Operations Manager for German market
WEBHELP SLOVAKIA s.r.o.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
2.5.2024
2.5.2024
Wage (gross)
From 2 000 EUR/month
From 2 000 EUR/month
Information about the position
Job description, responsibilities and duties
The Operations manager oversees the whole operation, both from an internal and external perspective. He/she is responsible for Operational performance and consistency, and financial performance. The Operations Manager is client’s vendor managers and Webhelp-stakeholders’ main point of contact, at a local and global level. He/she contributes to budgeting, financial check and follow-up, ramp-up and ramp-down strategies, and the team’s career path and evolution.
Employee perks, benefits
- Monthly paid KPIs
- Excellent referral program
- Work from home 100%
- Interactive activities: team building, company parties
- Opportunity to develop in a multinational environment
- Excellent referral program
- Work from home 100%
- Interactive activities: team building, company parties
- Opportunity to develop in a multinational environment
Information about the selection process
We are also on the Welcome to the Jungle portal:
CZ: https://www.welcometothejungle.com/cs/companies/webhelp-enterprise-sales-solutions-czech-republic
EN: https://www.welcometothejungle.com/en/companies/webhelp-enterprise-sales-solutions-czech-republic
CZ: https://www.welcometothejungle.com/cs/companies/webhelp-enterprise-sales-solutions-czech-republic
EN: https://www.welcometothejungle.com/en/companies/webhelp-enterprise-sales-solutions-czech-republic
Expected date of completion of the selection process
2 May 2024 (there are still 4 more days)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Educational Specialization
Customer Service
Language skills
Slovak - Proficiency (C2) or English - Upper intermediate (B2) or German - Advanced (C1)
Number of years of experience
2
Personality requirements and skills
Profile requirements
• Strong leadership
• Strategic mindset
• P&L Management
• Analytical skills & approach
• Capability of working in contexts characterized by uncertainty
• Ability to innovate and to find alternative solutions based on data evidence
• Experience in operations characterized by huge ramp-ups
• German and English language
• Strong leadership
• Strategic mindset
• P&L Management
• Analytical skills & approach
• Capability of working in contexts characterized by uncertainty
• Ability to innovate and to find alternative solutions based on data evidence
• Experience in operations characterized by huge ramp-ups
• German and English language
Advertiser
Brief description of the company
Through evolution and acquisition, today Concentrix is a 450,000+ people-strong global leader in business process outsourcing (BPO). We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
Number of employees
150-199 employees
Contact
ID: 4777079
Dátum zverejnenia: 8.4.2024
2024-04-08
lokalita: Remote work Pozícia: Operations Manager, Operations Supervisor Spoločnosť: WEBHELP SLOVAKIA s.r.o.
Základná zložka mzdy (brutto): 2 000 EUR/month