Logo VISSIM s.r.o.

Customer Support Engineer

VISSIM s.r.o.

Place of work
Liptovský Mikuláš, Slovakia (Job with occasional home office)
Contract type
full-time
Start date
ASAP
Wage (gross)
From 1 400 EUR/month

Information about the position

Job description, responsibilities and duties

Job description:

* first contact and communication with customers by phone, email and in person

* providing information on the availability of CS Engineers and the speed of equipment requirements

* receipt and selection of questions from customers

* assigning customer requirements to a higher level L2 / customer support engineer

* detailed documentation of problem solving and communication with customers

* responsibility for the quality of the information provided (correctness, professional and at the same time human access)

* organization of customer trainings and workshops

L2 level support

* data management in corporate systems

* reporting KPIs

* IP protocols - WAN, LAN, VLAN, SDH - basic level

Responsibility:

* for immediate communication with the customer

* for timely and correct selection of requirements from the customer

* for monitoring the resolution and recording the status of the customer's request

* for planning and organizing customer trainings

* for data processing in corporate systems

* for the quality and full performance of work resulting from the job position

* for compliance with the company's internal guidelines and rules

Authority:

* communicates on behalf of the company within the assigned responsibility

* in case of finding serious deficiencies, SW immediately informs its superior and R&D

Employee perks, benefits

​* Credit benefit system tailored for each employee focused on well-being and development
​* Learning culture
​* Financial contributions for home internet, III. pillar, for lifetime jubilees and events
​* Loyalty bonus
​* Health Days
​* Bonus vacation and Birthday Off
​* Teambuildings and company events as grill party, Sport Day etc.
​* Health working environment as ergonomic chairs, lifting tables etc.
​* Offices and customers located in a places where others go for holiday
​* Flexible working hours and possibility to work remotely occasionally
​* Technology and soft skills trainings to enable professional and personal growth​

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

technical

Language skills

English - Upper intermediate (B2)

Experience in the position/sector

customer support, internal IT, technical position

Number of years of experience

2

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

* English language (min. B2 level written and spoken)
* Excellent communication skills
* Proactive, Problem solving and solution seeking attitude
* Willingness to learn

Knowledge of following is required:
* Microsoft Windows OS (Windows 10 & Windows 11), Windows Servers experience is advantage
* Basic network understanding, tracing TCP/UDP traffic via network tools is advantage (Wireshark, TCP/UDP View, telnet, ping)
* Microsoft Office

Knowledge of the following is an advantage:
* Microsoft SQL
* WSUS Server
* Anti-virus
* Firewall

Advertiser

Brief description of the company

Vissim s.r.o. is a subsidiary of Norway's Vissim AS, a leading market monitoring and traffic management company in ports, oil platforms, and surrounding wind farms. The main advantage of our software is that it can process large amounts of data, integrate and display it in real time for operator needs. In conjunction with the software, the company delivers comprehensive hardware for monitoring and communication. The best example is a project in the North Sea, where Vissim integrates 100 radars on 70 platforms along with AIS sensors and a communications network.

Number of employees

50-99 employees

Contact

Contact person: Mgr. Petra Evinová
Tel.: +421904222717
E-mail: send CV
ID: 4836664  Dátum zverejnenia: 22.5.2024  Základná zložka mzdy (brutto): 1 400 EUR/month