Customer Support Engineer

Job description:

* first contact and communication with customers by phone, email and in person

* providing information on the availability of CS Engineers and the speed of equipment requirements

* receipt and selection of questions from customers

* assigning customer requirements to a higher level L2 / customer support engineer

* detailed documentation of problem solving and communication with customers

* responsibility for the quality of the information provided (correctness, professional and at the same time human access)

* organization of customer trainings and workshops

L2 level support

* data management in corporate systems

* reporting KPIs

* IP protocols - WAN, LAN, VLAN, SDH - basic level

Responsibility:

* for immediate communication with the customer

* for timely and correct selection of requirements from the customer

* for monitoring the resolution and recording the status of the customer's request

* for planning and organizing customer trainings

* for data processing in corporate systems

* for the quality and full performance of work resulting from the job position

* for compliance with the company's internal guidelines and rules

Authority:

* communicates on behalf of the company within the assigned responsibility

* in case of finding serious deficiencies, SW immediately informs its superior and R&D

​* Credit benefit system tailored for each employee focused on well-being and development
​* Learning culture
​* Financial contributions for home internet, III. pillar, for lifetime jubilees and events
​* Loyalty bonus
​* Health Days
​* Bonus vacation and Birthday Off
​* Teambuildings and company events as grill party, Sport Day etc.
​* Health working environment as ergonomic chairs, lifting tables etc.
​* Offices and customers located in a places where others go for holiday
​* Flexible working hours and possibility to work remotely occasionally
​* Technology and soft skills trainings to enable professional and personal growth​