Service Manager

Department responsibilities:
- provide effective and efficient solutions and services for the company Risk, Business Intelligence and Finance Departments
- support cross business lines solutions, act as integrator and identify synergies and dependencies in complex requirements
- are responsible for IT strategy and architecture in given areas
- are responsible for data architecture and play a key role in data management
- run complex projects and assure efficient delivery of changes and smooth operation with high quality hence effective maintenance

Service manager responsibilities:
- Products/Solutions: Maintenance of list of available solutions in the company incl. solution manager, solution description
- Service Catalogue: Description of single or several services (e.g. “silver/gold/platinum”) per solution within the company incl. all necessary service contacts
- Service Level Agreements (SLA): Definition (creation, alignment) and maintenance of SLAs for every service
- Service Model: Creation of an appropriate model to balance the service components (items) in an appropriate manner (e.g. defining allocation keys for cost distribution)
- Service Pricing: Service price calculation for customer

Rights:
- Defining reasonable service structure/service components (items) to aggregate to services, incl. allocation keys and buffers
- Customer communication with regards to product/solution pricing and services
- Defining SLAs

Duties:
- Transparency and accuracy (open book policy) in Service Management

- Coaching, training on-the-job, as well as professional training opportunities
- Flexible working time
- Active involvement in current challenges of the banking industry
- A market competitive salary with employee benefits

Bankovníctvo, peňažníctvo

Our client is the IT solutions provider of major banking group and is responsible for the development, implementation and servicing of banking software and its operations. Approximately 4,000 people work with us in Austria, Croatia, Czech Republic, Hungary, Romania, Serbia and Slovakia. Company acts as the governance unit and is responsible for financial control for all IT entities in banking group.
Company and subsidiaries provide group-wide and shared solutions as well as data centre operations.
As part of the banking group they are a strategic partner of our customers, who receive the best service for the best price. They ensure group-wide alignment of applications and standards while maintaining a high-quality service at local level through our subsidiaries. At group level, they support strategic business initiatives through common application development.