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TK Unified Communication Administrator with German
Unique People, s.r.o.
Place of work
Košice
Košice
Contract type
full-time
full-time
Wage (gross)
Salary range starting at 1100€
Salary range starting at 1100€
Information about the position
Job description, responsibilities and duties
• operation, documentation and monitoring of the customer related telecommunication infrastructure
• solving of incidents and work on service requests based on the defined processes
• processing of IMAC/R orders
• fulfillment of IMAC/R orders via remote administration
• commission of IMAC/R orders, that needs to be fulfilled onsite by the field service
• planning and processing of changes and maintenance windows in coordination with the relevant division of the customer and the internal teams
• cooperation and controlling of external providers (Field Service Provider; 3rd Level Service Provider)
• collecting accounting information as basis for customer bills
• participation on internal and external projects with a direct contact to the customer
• participation of on call duty
• direct customer communication in regards to Incident-, Request-Management and projects
• solving of incidents and work on service requests based on the defined processes
• processing of IMAC/R orders
• fulfillment of IMAC/R orders via remote administration
• commission of IMAC/R orders, that needs to be fulfilled onsite by the field service
• planning and processing of changes and maintenance windows in coordination with the relevant division of the customer and the internal teams
• cooperation and controlling of external providers (Field Service Provider; 3rd Level Service Provider)
• collecting accounting information as basis for customer bills
• participation on internal and external projects with a direct contact to the customer
• participation of on call duty
• direct customer communication in regards to Incident-, Request-Management and projects
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Number of years of experience
3
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• profound knowledge and experiences in:
o Unify PBX Systems (V3 and V7)
o Alcatel OmniPCX incl. Voicemail Alcatel Open Touch
o Trading “XPert”
o Open Scape Applications (Contact Center, Concierge, UC, Xpression etc.)
o Voice Recording (ASC-Solution)
o Video Conference Systems
o Fax Server Solution (Interscope Message Plus)
• profound knowledge in IP- and TDM phone systems
• basic knowledge/ understanding of network and firewall technologies
• basic ITIL knowledge
• willingness to business trip and for work overtime
• good German skills (speak, read, write)
o Unify PBX Systems (V3 and V7)
o Alcatel OmniPCX incl. Voicemail Alcatel Open Touch
o Trading “XPert”
o Open Scape Applications (Contact Center, Concierge, UC, Xpression etc.)
o Voice Recording (ASC-Solution)
o Video Conference Systems
o Fax Server Solution (Interscope Message Plus)
• profound knowledge in IP- and TDM phone systems
• basic knowledge/ understanding of network and firewall technologies
• basic ITIL knowledge
• willingness to business trip and for work overtime
• good German skills (speak, read, write)
Advertiser
Brief description of the company
"Unique People is an IT outsourcing company that provides services mainly in the field of IT infrastructure and software development. We are a Slovak company based in Košice, but we operate internationally and have branches in Bratislava and Split, Croatia. Our biggest domain is software development. The largest part of the development is directed at the German market. We also operate locally, where we provide IT support or web development. We focus on business development, and we have helped many companies to establish themselves in the Slovak market. "And not the reasons why this is not possible. We are always ready to help our clients move their business forward."
Number of employees
50-99 employees
ID: 2495160
Dátum zverejnenia: 25.5.2018
2018-05-25
lokalita: Košice Pozícia: IT System Administrator, IT/Technical Support Specialist Spoločnosť: Unique People, s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: Salary range starting at 1100€