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Technical Support Lead
THE soft s.r.o.
Place of work
Vajnorská 100/B, Bratislava
Vajnorská 100/B, Bratislava
Contract type
full-time, trade licence
full-time, trade licence
Start date
ASAP
ASAP
Wage (gross)
by agreement
by agreement
Information about the position
Job description, responsibilities and duties
Tom Horn Gaming is searching for the Technical Support Lead who will be responsible for:
- Integration supervision and technical support during integration process
- QA of integration
- B2B support and training
- Improvement of internal & external documentation and self-service support & learning center
- Definition and implementation of integration and customer support processes
- Identify application defects, log the details and follow-up on the issues with the development teams
- An understanding of the iGaming industry is considered an asset
- Integration supervision and technical support during integration process
- QA of integration
- B2B support and training
- Improvement of internal & external documentation and self-service support & learning center
- Definition and implementation of integration and customer support processes
- Identify application defects, log the details and follow-up on the issues with the development teams
- An understanding of the iGaming industry is considered an asset
Employee perks, benefits
- Working in rapidly growing multicultural company
- Maintaining clients worldwide without limitations
- Work with the modern technologies
- Flexible working hours
- 5 paid Sick days
- Possibility to enforce a self-initiative and drive projects independently
- Great company benefits – regular and often teambuilding activities, company breakfasts
- Language courses, trainings, education, soft skills development
- Opportunity to grow within organization and enforce talent and skills
- New modern spacious offices in excellent location
- Young and enthusiastic team
- Maintaining clients worldwide without limitations
- Work with the modern technologies
- Flexible working hours
- 5 paid Sick days
- Possibility to enforce a self-initiative and drive projects independently
- Great company benefits – regular and often teambuilding activities, company breakfasts
- Language courses, trainings, education, soft skills development
- Opportunity to grow within organization and enforce talent and skills
- New modern spacious offices in excellent location
- Young and enthusiastic team
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
- Strong focus on delivering excellent customer service
- Respond promptly and professional to customer inquiries
- Ability to work in a challenging environment and be able to adapt to change
- Proactively come up with ways to monitor the systems end-to-end
- Technical knowledge - knowledge of HTML and Javascript, Web Application Debugging, SQL querying
- Ability to read, understand and debug source codes
- Communication skills- verbal and written in English (any other language is an advantage)
- Familiar with zendesk, Jira help or another ticketing system
- Respond promptly and professional to customer inquiries
- Ability to work in a challenging environment and be able to adapt to change
- Proactively come up with ways to monitor the systems end-to-end
- Technical knowledge - knowledge of HTML and Javascript, Web Application Debugging, SQL querying
- Ability to read, understand and debug source codes
- Communication skills- verbal and written in English (any other language is an advantage)
- Familiar with zendesk, Jira help or another ticketing system
Advertiser
Brief description of the company
Tom Horn Gaming is a leading casino software provider for online and land-based gaming operators, with offices in Malta, Slovakia, Ukraine with clients from all around the globe. We supply games for leading brands in the industry. Our Development center office in Bratislava is located in a modern office building with excellent free time opportunities just a few minutes walk away, it's a vibrant but peaceful place.
Number of employees
25-49 employees
ID: 3001737
Dátum zverejnenia: 6.4.2017
2017-04-06
lokalita: Bratislava Pozícia: Customer Support Specialist, IT/Technical Support Specialist, Javascript Programmer Spoločnosť: THE soft s.r.o.
Základná zložka mzdy (brutto) a ďalšie odmeny: by agreement