Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Process Expert with German language

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Košice
  • Start date: immediately
  • Contract type: full-time

Job description, responsibilities and duties

General description
Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.

Coordinates and organizes activities related to group of colleagues related to daily tasks or small team projects on a regular basis. Provides active on site support, training and development activities for other colleagues. Identifies gaps and deviations in existing processes/instructions and actively defines and implements improvements.

Accountabilities
  • Lead  teleconferences with all required participants  to set up actions to be taken
  • Lead continual service improvement to increase customer satisfaction
  • Coordinating in building up respective process communities  to increase awareness to expected levels
  • Coordinating of process related projects to ensure continuous improvement up to TSI Level
  • Coordinate the interface between process and operational topics  to ensure proper communication
  • Analyze and control regular KPIs and set-up actions in case of deviance to keep quality awareness on expected level 
  • Training and mentoring of respective processes to increase process awareness
  •  Management scopebetween organization units 

Requirements for the employee

Required education

Secondary without school-leaving examination

Language skills

English - Intermediate (B1) and
German - Upper intermediate (B2)

Personality requirements and skills

Requirements
Education
  • Secondary education degree
  •  ExperienceOverall overview of ICT industry environment
  • Active participation of projects in project management for complex and multi-national projects
  • Knowledge of quality management methodologies (e.g. KPI reporting, Management systems, Excellence programs, Quality tools)
  • Experience of IT operations across at least 2 layers (e.g. application operation, system operation, infrastructure, network, storage, desktop)
  • Passed ITIL Foundation examination
  •  LanguagesEnglish - B1
  • German  - B2/C1
  •   OthersCommunication skills
  • Flexibility
  • Responsibility
  • Analytical skills
  • Pro-activity and pro-customer orientation
  • Ability to work as an individual also as a part of the team 

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 3104769   Dátum zverejnenia: 16.6.2017  
Pracovná ponuka je prevzatá z inej stránky alebo zdroja.