Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Business Support Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General Description
•Responsible for predefined business processes
•Works independently or in team on creating, maintaining, programming and documenting the business processes based on the customer needs

Accountabilities
•Ensuring the updating of the solution database
•Problems analysis, collection, documentation, evaluation of problem and root cause elimination by using monitoring data
•Solution proposals and implementation of workarounds
•Implementation of appropriate solution and feedback to problem elimination
•Support of Risk and Escalation Management
•responsible for production resilience of application through short term and sustainable problem elimination
•proactive identification of actions to increase system stability and avoidance incidents
•optimization of problem management process using ITIL best practice to decrease opex costs
•short term problem solving, if no software change is needed
•discuss and evaluate solution proposals from 3rd level support for software changes
•definition and execution of continual service improvement, total care of application
•programming and support on the database layer mainly in SQL
•Assessment of Development Trends
•Technical cooperation in projects and subprojects in their own area of responsibility
•On-call duty

Management scope
•Coordination of the people responsible for application, leading the team

Other benefits

Other benefits:

•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Teambuildings
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Required education

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) and
German - Intermediate (B1)

Personality requirements and skills

Requirements
Education
•University degree (minimum Bachelor) ,
Experience
•3+ year, valid certifications in given technologies
•Technical overview in OS, Network, Storage, Back up, Databases
•JAVA - basic overview
•Basic project management overview
•Overview about application business processes

Languages
•Eng B2
•Ger B1

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

State administration, public administration and local administration

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2869883   Dátum zverejnenia: 2.1.2017