Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Process Specialist for EMEA customers

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description /Purpose

Performs tasks related to the respective Production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of the service activity and customer satisfaction. Designs and produces internal and external reports related to process management.


• Organize/participate on teleconferences/meetings with all required participants to inform about actions to be taken
• Coordinate continual service improvement to increase customer satisfaction
• Active participation in building up respective process communities to increase awareness to expected levels
• Active participation in process related projects to ensure continuous improvement up to TSI Level
• Execute (Implement) the interface between process and operational topics to ensure proper communication
• Report regular KPIs and participate in setting up actions in case of deviance to keep quality on expected level
• Knowledge sharing of respective processes to raise general awareness about processes

Other benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Intermediate (B1)

Personality requirements and skills

• Secondary education degree
• Overall overview of ICT industry environment
• Experience in project management for complex and multi-national projects
• Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop)

• English: B1level - mandatory
• German: advantage / German B2
• Communication skills
• Flexibility
• Responsibility
• Analytical skills
• Pro-activity and pro-customer orientation
• Ability to work as an individual also as a part of the team


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2758558   Dátum zverejnenia: 10.10.2016