Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

ICT Administrator III

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
2nd and 3rd level environment
Accountabilities
  • Excellent knowledge of Job Management tools (scheduling, printing, archiving, …)
  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM).
  • 2nd and 3rd level environment.
  • Execute project and other deliverables in order to fulfill KPIs and management requests and coordinate projects on team site.
  • Perform scripting and tasks automation.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within T-Systems.
  • Follow the defined escalation standards in case of deviations.
  • Investigate the root cause of incidents and initiate actions to improve or correct the situation.
  • Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
  • Act as technical lead, solves and coordinates activities across related technologies.
  • Single Point of Contact for at least one customer or technology within supported service.
  • Manage transition and transformations as well as daily operations in a role of Platform SDM.
  • Controlling implementation plans describing all necessary steps to deliver successful migration of designed standard solution.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
  • Train and participate on education of other employees.
  • Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.
  • Create and maintain documentation.
  • Create, change and delete user accounts

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements

Education
  • High school degree
  • Experience3 years within the field
  • Languages
  • English language B2
  • German - advantage
  • Others
  • SM9 knowledge
  • Advanced overview of Windows, Linux and other platforms
  • Advanced overview of Networks
  • Deep understanding of T-Systems organization structure
  • Advanced knowledge of MS Office
  • Detailed knowledge of ICT environment
  • Valid certification in given technology
  • Overview of the ITIL processes
  • Good security overview

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2754428   Dátum zverejnenia: 6.10.2016  
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