Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

SDM Support Expert

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
Providing Support and coordination for the Service Organization, in the areas of the Service Ensurance, Financial Performance and Billing

Service Ensurance
•Service Ensurance carries all responsibility and activities necessary to meet the contractual service requirements
•Monitoring the Quality of provided service and reporting
•Comunication with production to ensure delivery of services in requared SLA, OLA and KPI
•Managig customer escalations in deployment phase
•Order management
•Process and proposals with an aim to optimize production.
•Process order for customer in specific tool to deliver customer requests (creation of orders).
•Validates request in tool and collect all necessary information, documentation to complete the order
•Delivers requestor/customer acceptance of delivered service
•Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
•Processes and coordinates incoming requests from Service Delivery Managers and application - operation unit
Financial Performance and Billing
Financial Performance & Biling is responsible for all financial regards. Specifically the commercial management topics :.
•Steering the financial planning
•Steering the forecast process
•Cost Management
•Steering of Cost Saving/Effinciency measures
•Preparing and executing Finance Reviews
•Colecting of data and creating reports for account improvement program
•Generating billing data for the relevant elements
•Generating the invoice supplements
•Steering the Invoicing and Purchase Order documenation, based on local laws and T-Systems International requirments.
•Creating the accounting documents for final settlement

Other benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills

•High school
•Excel advanced
•PowerPoint advanced
•Communication skills
•Experience in ITCO (min. 1Year)

•English B1
•German B1 (Advantage)
•TSSK Process Overview
•ITIL Foundation Overview


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2750798   Dátum zverejnenia: 5.10.2016