Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Technical Solution Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description/ Purpose 
Technical solution manager (TSM) is responsible for high quality end to end service operation based on application level.
Accountabilities
Generic accountabilities:
  • Operative interface between Service Delivery Management, Customer, Development, Vendors and other  delivery units
  • Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in    order to maintain service to customers according to given quality KPIs.
  • Plans, controls and is responsible for complete application-based request fulfilment.
  • Support and consult Service Delivery Management
  • Coordinates incident, problem, change, escalation management and operational documentation
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Coordinates change  approval in face of all Change Advisory Boards
  • Job specific accountabilities:Functional steers whole service chain for complex/top applications/services
  • Independently executes complex tickets to provide service according to KPIs.
  • Mentor Junior Administrators to spread knowledge level in the team and develop their skills.
  • Acts as key technical lead and solves and coordinates activities across related technologies/outside own team.
  • Accountability for service asset- and configuration management  
  • Execute project and other deliverables in order to fulfil KPIs and management requests
  • Capability planning to fulfil enhanced application management requirements, e.g. release deployments or product / technology changes
  • Responsibility for technical, maintaining and operational concepts
  • Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Requirements
Education
  • Preferable Technical High school degree  
  • Experience3+ year work experience in this field 
  • Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
  • Basic project management overview
  • ITIL knowledge
  • Languages English  B2
  •  Germany - advantage
  • OthersTeamwork
  • Communication skills
  • Organizational skills
  • Leading skills

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2730649   Dátum zverejnenia: 20.9.2016  
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