Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Leitstand Process Specialist

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description
•Active monitoring of the Leitstand dashboards and involving of the responsible colleagues = communication with the AD/AM/AO if a relevant timeout/failure occurs
•Organization and moderation of calls/meetings in case of interruptions with (lower) business impact
•Involvement of the Leitstand Experts in case of issues with critical business impact, in case of missing, outdated or incorrect FAQs
•Communication with TOP management
•Proactive actions in case of detection of abnormal but not critical behavior (analyzing, communication, tracking, …)
•Update the Logbook, collect information about changes
•Initiate trainings or lessons learnt, if necessary

•Basic knowledge of business processes Telekom Germany GmbH and Pre-Order / Order (with focus on IP products)
•Basic knowledge about the applications and interfaces between them in the TelIT’s TSO organization
•Ability to work with SM9 (creating and tracking of tickets) and NIMBUS (finding of problem tickets which are related to created issues)
•Ability to work with Tivoli (handling of alarms), VSMtool (TSO/OSS Leitstand dashboards + IT-Services in DeepDive), Viper (looking for unannounced changes) and Cacti (overview of the actual status of the NGSSM-systems), Darwin (to find the current actionplans/FAQs and the basic information about the applications, servers and contact persons, the interfaces between the applications), DMU (to find basic information about the databases)
•Basic knowledge about the NGSSM components/applications/infrastructure and the applications which are used by the provisioning of services provided to fulfill customer requests.

Other benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Intermediate (B1) and
German - Upper intermediate (B2)

Personality requirements and skills

•High school education degree
•Electro-technical overview advantage
•Overall overview of ICT industry environment
•English B1
•German B2
•Communication skills
•Analytical skills
•Pro-activity and pro-customer orientation


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2705554   Dátum zverejnenia: 2.1.2017