Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Application Administrator

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Application administrator is responsible for high quality end to end service operation based on application level for medium complex/critical applications. He/she check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incidents, delivery orders (DO)) in order to maintain service to customers according to given quality KPIs.

Generic accountabilities:
Operative interface between Service Delivery Management, Customer, Development, Vendors and other delivery units
Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs.
Plans, controls and is responsible for complete application-based request fulfilment.
Support and consult Service Delivery Management
Coordinates incident, problem, change, escalation management and operational documentation
Coordinates customer-driven and / or technical changes during service lifecycle
Coordinates change approval in face of all Change Advisory Boards

Job specific accountabilities:
Functional steers whole service chain for small to medium applications/services
Independently executes standard tickets to provide service according to KPIs.
Support Junior Administrators to spread knowledge level in the team and develop their skills.
Responsibility for service asset- and configuration management
Support project and other deliverables in order to fulfil KPIs and management requests
Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization

Other benefits

Other benefits:
•Cafeteria - individual benefit
•Trainings and development opportunities
•Discounts at various providers in Košice
•Possibility of Home office
•Pension savings contribution
•Meal vouchers contribution
•Extra vacation days
•Young and enthusiastic working environment
•Diversity Program
•Health Weeks
•Sport Activities
•Weekend Events
•Work life Coaching
•Doctors at workplace
•Credit card
•Metro card
•Referral bonus /financial/
•Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Preferable Technical High school degree

1+ year
Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
Basic project management overview
Basic ITIL knowledge

Either English B2 or German B1+ (mandatory)

Communication skills


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2705099   Dátum zverejnenia: 29.11.2016