Kontakt
Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice

Web:
www.t-systems.sk

E-mail:
t-systems@t-systems.sk

Tel.:
055/ 785 35 66

Head of Operational Engineering

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description / Purpose
The holder of the job takes care of and acts a main point of contact for complex day to day steering of 3rd level operation, implementation and consulting services for T-Systems dynamic computing solutions offered to customers on global level within GDU DPS (incl. Top 25).
The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

Accountabilities
Processes and service delivery
• Maintain relationships with counterparts and other stakeholders by effective communication.
• Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
• Collect and provide feedback on contract terms and conditions compliance.
• Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation, 3rd level operation and deployment of dynamic computing solutions for global DPS customers (incl. Top 25).
Quality assurance
• Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
• Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
• Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
• Participates in on-call shifts in the “manager on duty” role.
Budgets and finances
• Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
• Control finance and efficiency management initiatives across the assigned organizational units and sub-units.
People
• Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
• Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.
• Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.
• Coordinate a virtual team of systems management specialists and expert competence group internationally.
• Act as a first point of contact for international projects and steer expert competence group within dynamic computing area.

Management scope
• People: lead heterogeneous and complex organizational unit with up to 15 members (platform engineers)
• People: steer virtual team of engineers within the context of (international) expert competence group in dynamic computing area
• Processes: coordinate delivery of 3rd level support services for operational teams on a global basis (in incident, change and problem management processes) to multiple global customers (incl. Shell, Philips,…), under specific high-security requirements
• Finances: control training and travel budgets up to Eur 600 k p.a., revenue up to Eur 700 k p.a.

Other benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Intermediate (B1)

Personality requirements and skills

Requirements
Education • Higher University degree (MSc) or equivalent
Experience • Min 3 year experience in leading teams (with 12+ employees), e.g., in project context
• Min 4 year experience working in IT, with min 2 year experience with operating systems solutions
• Min 2 year experience in customer facing role

Languages • English (mandatory): written and oral B2+
• German (optional): written and oral B1+
Others • Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)
• Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision
• Strong customer and results orientation
• Good leadership skills and knowledge of IT environments
• Advanced time management

Advertiser

Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals

Address

T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

Send CV to the company
ID: 2636394   Dátum zverejnenia: 11.11.2016