Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Operation Manager

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

General description/ Purpose

Interface between SC OPM/SDM/Service Owner (Customer) and operation in defined field in order to keep quality of the production.


Responsible for part of service chain, cross Department level (technical layer)
Responsible for KPIs and SLAs / OLAs of the related services
Accountable for technical content of operational / specialized technical concepts.
Ensure the quality of provided services and provides operational support.
Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments.
Identify, formulate and implement the improvement of processes and policies to maximize operational output.
Support SC OPM in planning the requirement for resourcing at both Department and Team level.
Operational interface between the production and SC OPM.
Support SC OPM in explanation of production options for SDM.
Responsible for the default reporting ordered by the SC OPM.
Monitor, manage and improve the efficiency of provided services.

Other benefits

Other benefits

Cafeteria - individual benefit
Trainings and development opportunities
Discounts at various providers in Košice
Possibility of Home office
Pension savings contribution
Meal vouchers contribution
Extra vacation days
Young and enthusiastic working environment
Diversity Program
Health Weeks
Sport Activities
Weekend Events
Work life Coaching
Doctors at workplace
Credit card
Metro card
Referral bonus /financial/
Rotations possibilities

Requirements for the employee

Required education

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Personality requirements and skills



 High school


 2+ years of work experience


English B2 – mandatory
German B2 - optional

Managerial experiences recommended
Effective communication
Presentation skills
Negotiations skills – negotiates in a fair manner and achieves sustainable results
Technical overview
Proactive approach
Ability to work in team
Willingness to change, flexibility
Customer, value, result and performance orientation


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

Information technology, computer programming, web portals


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2614991   Dátum zverejnenia: 31.10.2016