Poštová adresa:
T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice



055/ 785 35 66

Head of Applications Operations

T-Systems Slovakia s.r.o.

Information about the position

  • Place of work: Žriedlová 13, Košice
  • Start date: ASAP
  • Contract type: full-time

Job description, responsibilities and duties

Generic managerial accountabilities:
 Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts (OLA, SLA, SA, DA…) and internal KPI.
 Establish and maintain relationships with counterparts/clients and other stakeholders for effective communication.
 Lead and develop people in own team to be able to deliver agreed quality and maintain satisfaction of employees.
 Continuously improve services in own area, propose improvements in related areas and implement improvements initiatives.
 Provide inputs into financial plans and effectively manage business and resources of own team in order to meet financial budget.
 Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients.
 Deliver all people-related regulatory topics (labor code, internal rules & guidelines).
Job specific accountabilities:
 Actively steer capacity of team resources and quality of results to ensure SLA fulfillment and effective operation.
 Coordinate, approve and control take-over and delivery of services according to standard/processes.
 Collect and provide feedback on terms and conditions of contracts
 Steers the designated ICTO Service chains across and outside of the borders of own organization (e.g. Network, Storage, Operating Systems, Databases etc.) .
 Project Management for internal/external projects (project steering, leading, designing and membering)
 Actively support portfolio enhancement activities

Other benefits

Other benefits:
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Intermediate (B1) and
German - Beginner (A1)

Personality requirements and skills

2 Years in IT


Brief description of the company

T-Systems delivers high-quality services combining
information and communication technology (ICT). The
company's broad expertise in both fields makes the
business customer division of Deutsche Telekom a
preferred partner for multi-national corporations, small and
medium-sized businesses and public institutions. Over
160,000 customers from every industry worldwide benefit
from the company's special expertise in providing
integrated ICT solutions from a single source. T-Systems
is the only company to offer its own complete ICT portfolio
and to combine IT and communication technology to
produce new solutions.

Main focus of the company's activities

State administration, public administration and local administration


T-Systems Slovakia s.r.o.
Žriedlová 13
040 01 Košice
Slovak Republic

ID: 2544511   Dátum zverejnenia: 10.1.2017