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IT Service Engineer in System Access Operation
Place of work
Mlynske Nivy12, Bratislava
Mlynske Nivy12, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
• Consults customers on access management issues, fulfils service requests, resolves incidents and contributes to problem resolutions for access and identity management in a way that customers receives an outstanding experience.
• Ensures customer oriented communication and consulting. Translates "IT to customer"
• Provides on-boarding, off-boarding, transfers and access requests in a timely and effective manner adhering to departmental standards, policies and OLAs, minimizing the adverse impact of incidents and service failures on business operations.
• Resolves access and identity related problems in a timely manner according to defined KPIs and escalates where necessary.
• Consults customers on ordering the appropriate access rights to business applications and infrastructure components incl. folder management providing an outstanding customer service experience.
• Accompanies the automation of User Access management tasks. Ensures troubleshooting capabilities and proper documentation.
• Participation in projects to bring user access management to the next level
• Communicates timely, appropriately, clearly and targeted to both internal as well as to team members.
• Ensures customer oriented communication and consulting. Translates "IT to customer"
• Provides on-boarding, off-boarding, transfers and access requests in a timely and effective manner adhering to departmental standards, policies and OLAs, minimizing the adverse impact of incidents and service failures on business operations.
• Resolves access and identity related problems in a timely manner according to defined KPIs and escalates where necessary.
• Consults customers on ordering the appropriate access rights to business applications and infrastructure components incl. folder management providing an outstanding customer service experience.
• Accompanies the automation of User Access management tasks. Ensures troubleshooting capabilities and proper documentation.
• Participation in projects to bring user access management to the next level
• Communicates timely, appropriately, clearly and targeted to both internal as well as to team members.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Experience within an access management and/or IT delivery environment as well as with end-user support.
• General IT knowledge, especially on security systems and admin platforms like Windows, Active Directory as well as access administration of business applications.
• Basic ITIL knowledge (especially incident, problem management and request fulfilment) and proven experience in best practices.
• Service Now, Excel and SQL experience is a plus
• Basic knowledge in project management is an asset.
• Willingness for flexible working times and on-call duty
• "Out of the box thinker" who delivers best service to our customers
Education and certifications/training:
• Degree or qualification in an IT related discipline or equivalent technical and business experience
• Language requirements:
English both written and oral, any additional language is a plus (German)
• General IT knowledge, especially on security systems and admin platforms like Windows, Active Directory as well as access administration of business applications.
• Basic ITIL knowledge (especially incident, problem management and request fulfilment) and proven experience in best practices.
• Service Now, Excel and SQL experience is a plus
• Basic knowledge in project management is an asset.
• Willingness for flexible working times and on-call duty
• "Out of the box thinker" who delivers best service to our customers
Education and certifications/training:
• Degree or qualification in an IT related discipline or equivalent technical and business experience
• Language requirements:
English both written and oral, any additional language is a plus (German)
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 3157423
Dátum zverejnenia: 9.1.2018
2018-01-09
lokalita: Bratislava Pozícia: IT Analyst, IT Security Specialist, IT/Technical Support Specialist, Service Engineer, Systems Engineer Spoločnosť: Swiss Re