IT Service Engineer (Student Job)

About Swiss Re

This is your opportunity to join Swiss Re Group - one of the world's leading wholesale providers of reinsurance, insurance and other innovative forms of insurance-based risk transfer. Our business at Swiss Re is about understanding and analysing the major risks that concern the world - from natural catastrophes to climate change, from ageing populations to cybercrime. We combine experience with expertise and innovative thinking to create new opportunities and solutions for our clients. And we enable the risk-taking essential to enterprise and progress. This is only possible with around 10,000 truly exceptional Swiss Re people across our group worldwide.

About the Role:
Do you find yourself here?
•Are you a student interested in gaining an experience in IT?
•Are you looking for a new opportunity to broaden your views and open new horizons?
•Terms like "Access management" and/or "ITIL" and/or "Onboarding / offboarding "are not secrets to you?
•You can think independently and work in a team at the same time?
•Can you explain difficult things to customers in an easy way?
•For you the ideal team is spread around the world, because you like to work with different nationalities and mentalities?
•If the situation requires it you can think "outside of the box"?
•You have an open mindset that shares and receives knowledge and skills?

About the Team:
We are Access Operations - the humans behind the Access management of SwissRe
•We have 4 sub-teams specializing into specific areas of the access management (30 people around the world)
•We are a part of the customer service organization within SwissRe
•We are assisting our internal customers around the globe for issues around access rights
•We identify deficiencies in processes, analyze them and improve them respectively
•We work together with local and/or international partners to improve processes end to end
•We consult customers on ordering the appropriate access rights to business applications and infrastructure components incl. folder management providing an outstanding customer service experience.
•We grant access into 500+ applications where automation was not feasible
•We create the whole access catalogue
•We participate in multiple global projects at the same time
•We adhere to IT Security and Governance standards and regulatory compliance in respect of access and identity management.

About you:
What should you bring with you?
• General IT knowledge
• Fluent English spoken and written
• Experience of cross functional working and cultural sensitivity.
• Basic ITIL knowledge (especially incident, problem management and request fulfillment) and proven experience in best practices is a plus
• Availability to work 20 hours per week.

But please, don't apply if you:
•Do not like to exchange knowledge and task across your team
•Do not want to use an international mindset and are not being able to communicate cross border and culture.
•Do not want to speak and assist people around the world in SwissRe
•If you don't want to have challenges and fun at work.

•Basic knowledge of information security policies and processes is a plus
•Service Now, Excel and SQL experience is a plus
•Experience within an access management and/or IT delivery environment as well as with end-user support is an asset.