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Self-Service Solutions Specialist
Place of work
Mlynské nivy 12, Bratislava
Mlynské nivy 12, Bratislava
Contract type
full-time
full-time
Wage (gross)
From 1 700 EUR/monthMinimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.
From 1 700 EUR/monthMinimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits.
Information about the position
Job description, responsibilities and duties
About the team
Our team's mission at Self-Service Solutions is to provide quick and easy solutions for our customers to get to the most effective services and support they need from ContactOne.
We work in Customer Service and ContactOne is our environment, which unites all SwissRe groups services provided by e.g. by Human Resources, Corporate Real Estate and Logistics, IT, Sourcing, Legal etc.
We act as product owners of our ContactOne "Tier 0" solutions that provide self-service and self-help to customers: the ContactOne portal (ServiceNow), Yada, our virtual assistant, and Starmind our peer-to-peer support platform.
We help our partners on how to best place their services on ContactOne and analyse the customer behaviour to optimize the channel mix: We love to provide help and services in the first place - "at the customers fingertips of our digital solutions" so to say. Where this is only the 2nd best option, we smartly direct the customer to the person, who is equipped best to help further.
About the role
As a product owner you will support projects and initiatives. You will analyse customer feedbacks and reports to prioritize the backlog of further improvements. You gather requirements of partners and design solutions together with your peers. As a member of a cross functional agile team of content, catalogue and IT experts as well as service specialists you configure and implement the design into operations. You build up fruitful partnerships and collaborate within teams to change services on quality, time and within budget. You enjoy to keep abreast of new developments and trends regarding self-service and translate them into actionable initiatives.
Our team's mission at Self-Service Solutions is to provide quick and easy solutions for our customers to get to the most effective services and support they need from ContactOne.
We work in Customer Service and ContactOne is our environment, which unites all SwissRe groups services provided by e.g. by Human Resources, Corporate Real Estate and Logistics, IT, Sourcing, Legal etc.
We act as product owners of our ContactOne "Tier 0" solutions that provide self-service and self-help to customers: the ContactOne portal (ServiceNow), Yada, our virtual assistant, and Starmind our peer-to-peer support platform.
We help our partners on how to best place their services on ContactOne and analyse the customer behaviour to optimize the channel mix: We love to provide help and services in the first place - "at the customers fingertips of our digital solutions" so to say. Where this is only the 2nd best option, we smartly direct the customer to the person, who is equipped best to help further.
About the role
As a product owner you will support projects and initiatives. You will analyse customer feedbacks and reports to prioritize the backlog of further improvements. You gather requirements of partners and design solutions together with your peers. As a member of a cross functional agile team of content, catalogue and IT experts as well as service specialists you configure and implement the design into operations. You build up fruitful partnerships and collaborate within teams to change services on quality, time and within budget. You enjoy to keep abreast of new developments and trends regarding self-service and translate them into actionable initiatives.
Information about the selection process
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Minimum base salary for this job from 1700 EUR gross/month/full time. Our offer to you may be higher based on your skills and experience and will include additional rewards and benefits. We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional competencies, qualifications and experience in our compensation package and/or when offering you other positions. Our compensation philosophy is to pay fairly, also considering market situation and the value employees may bring to Swiss Re.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
About you
Your curriculum lists some experience in a Customer Service like organization or an IT design/delivery organisation, where you collected experience with Tier 0 self-service solutions and with product backlogs. You base your argumentation on facts and figures to focus on what builds most value. You like refining user stories and acceptance criteria and are curious on what the team will build on top of that.
You put the customer first. Are flexible and like new challenges. You want to feel empowered and believe that feedback is a gift to grow yourself and your peers? Then this is your chance!
Please apply with a CV and explaining your motivation for applying.
Your curriculum lists some experience in a Customer Service like organization or an IT design/delivery organisation, where you collected experience with Tier 0 self-service solutions and with product backlogs. You base your argumentation on facts and figures to focus on what builds most value. You like refining user stories and acceptance criteria and are curious on what the team will build on top of that.
You put the customer first. Are flexible and like new challenges. You want to feel empowered and believe that feedback is a gift to grow yourself and your peers? Then this is your chance!
Please apply with a CV and explaining your motivation for applying.
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 2887013
Dátum zverejnenia: 17.12.2019
2019-12-17
lokalita: Bratislava Pozícia: Business Analyst, Customer Support Specialist, IT Project Manager, IT/Technical Support Specialist, Project Manager Spoločnosť: Swiss Re
Základná zložka mzdy (brutto): 1 700 EUR/month