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Team Leader for Business Services (Corporate Solutions)
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Responsibility for leading the Casualty Specialty lines Underwriting Support Team (Business Services) in Zurich. The assigned team provides support to the Swiss Re Corporate Solutions (CorSo) Underwriting Teams in the handling of insurance business for corporations and/ or their captives. Duties and responsibilities directly impact productivity, process efficiency, timeliness, profitability and accuracy of the underwriting process.
• Manage and monitor the delegation of work for the assigned teams, providing triage of work across the Business Services team as needed to meet the requirements of set Service Level Agreements
• Act as key contact for business unit supported with regards to quality of work provided, standards of service, and Service Level Agreements
• Assist the business unit in addressing internal and external customer questions, concerns and complaints
• Responsible for the performance management process for assigned team. Provide performance appraisal and compensation recommendations to Business Services management with input from representatives of the supported business units
• Collaborate and consult with senior management and other Business Services staff to assess training needs for Associates/Analysts.
• Develop and monitor training plans to ensure the progress of individuals on the team.
• Prepare progress reports and corrective action recommendations for Business Services management
• Lead the Business Services team with systems and tool enhancements, testing and piloting changes to improve and optimize standardized processes
• Manage and monitor the delegation of work for the assigned teams, providing triage of work across the Business Services team as needed to meet the requirements of set Service Level Agreements
• Act as key contact for business unit supported with regards to quality of work provided, standards of service, and Service Level Agreements
• Assist the business unit in addressing internal and external customer questions, concerns and complaints
• Responsible for the performance management process for assigned team. Provide performance appraisal and compensation recommendations to Business Services management with input from representatives of the supported business units
• Collaborate and consult with senior management and other Business Services staff to assess training needs for Associates/Analysts.
• Develop and monitor training plans to ensure the progress of individuals on the team.
• Prepare progress reports and corrective action recommendations for Business Services management
• Lead the Business Services team with systems and tool enhancements, testing and piloting changes to improve and optimize standardized processes
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• University or equivalent degree
• Minimum 5 years relevant experience; previous leadership experience preferred (Strong track record of similar experience in one of the top worldwide Insurance players, including experience in managing a mid size team remotely)
• Knowledge and understanding of business unit principles and practices
• Must be fully proficient in English (reading, written and verbal), additional languages of relevant markets are desirable
• Solutions oriented mindset
• Takes accountability
• Strong analytical skills including evaluation, determining recommendations and communicating recommendations to the customer while working within established guidelines and operating procedures
• Demonstrates success leading a team collaboratively in a matrix environment
• Ability to establish priorities, plan, coordinate and monitor personal work plan maintaining status and oversight of multiple submissions
• Excellent computer skills - Microsoft Office, Access, MS Project, and Visio
• Attracts, selects, develops and retains superior talent to meet current business needs and prepare for future challenges and growth goals
• Minimum 5 years relevant experience; previous leadership experience preferred (Strong track record of similar experience in one of the top worldwide Insurance players, including experience in managing a mid size team remotely)
• Knowledge and understanding of business unit principles and practices
• Must be fully proficient in English (reading, written and verbal), additional languages of relevant markets are desirable
• Solutions oriented mindset
• Takes accountability
• Strong analytical skills including evaluation, determining recommendations and communicating recommendations to the customer while working within established guidelines and operating procedures
• Demonstrates success leading a team collaboratively in a matrix environment
• Ability to establish priorities, plan, coordinate and monitor personal work plan maintaining status and oversight of multiple submissions
• Excellent computer skills - Microsoft Office, Access, MS Project, and Visio
• Attracts, selects, develops and retains superior talent to meet current business needs and prepare for future challenges and growth goals
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Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 2619492
Dátum zverejnenia: 25.8.2016
2016-08-25
lokalita: Bratislava Pozícia: Department Manager, Key Account Manager, Relationship Manager, Sales Manager, Team leader Spoločnosť: Swiss Re