HR back office Manager

This role is in place to manage the HR Service Delivery team within Bratislava. This role will require the individual to operate both at an operational level as well as strategic.

Scope of Role:

• Management of the Service Delivery team managing the day to day local HR activities being processed including On-boarding activities, off-boarding activities, Payroll processing, Benefits agenda, Time and Attendance agenda.
• Accountability for all HR and Payroll transactions ensuring clear processes and procedures are in place and continually up to date, making sure that the processes undertaken are managed in line with Organizational goals ensuring Compliance with all statutory, regulatory and legal requirements.
Providing an efficient and client centric service to the local site, supporting Global activity as appropriate.
• Management and oversight of the outsourced Payroll arrangement ensuring the service delivered are in line with agreed SLA’s and contractual requirements. Working with SwissRe Group to ensure the service provided is efficient and effective within the Bratislava location.
• Management and development of relationships across SwissRe both internally within HR in the location and externally with business execs, external suppliers, regulatory and statutory bodies in delivery of both change and BAU (Business As Usual) activity.
• Create an environment that has Risk Management as a key priority living the Risk Management framework ensuring the appropriate controls are in place and can be evidenced across all transactional processes and successful Audit outcomes.
• Take an active role in project activity that will impact the Service Delivery team including change of Payroll Provider and implementation of the new HR IT system.
• Continual focus on service and process improvements within the transactional environment
• Communication to site business managers and employees across all HR Service Delivery activity ensuring successful implementation of initiatives and Continuous Improvement activity
• Lead the communication and interfaces between HR and third party suppliers to ensure downstream systems are in line with agreed SLA’s
• Act as a key interface between the Regional HR team and wider HR Service Delivery Team.
• Lead all change processes (projects, initiatives) within HR Service Delivery and support the wider HR function in this activity

Other
• Perform other position related tasks as instructed by Supervisor
• Provide support to other teams where required in completion of processes.
• Any other ad hoc tasks as required from time to time