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Si čerstvý absolvent a chceš sa uplatniť v IT? (Junior IT Service Engineer )
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
We are looking suitable candidates for position Junior IT Service Engineer within Access Management teams.
Job description:
Consults customers on access management issues, fulfils service requests, resolves incidents and contributes to problem resolutions for access and identity management in a way that customers make an outstanding experience while remaining compliant to governance and compliance requirements.
Stakeholders:
- Access Operations teams
- Logistics, Sourcing, Human Resources
- Group Access Management
- Security Engineering and Architecture
- Customer Service teams (e.g. Service Desk, Field Services)
- Application 3rd party providers
Main responsibilities of the role:
- Fulfils/resolves all service requests and incidents within the agreed SLA which are assigned to the Access Operations group. This includes adding, changing or deleting access rights. Escalates any service request or incident which breaches the SLA to the appropriate manager.
- Co-ordinates activities regarding requests, incidents and/or problems with responsible third level parties.
- Provides on-boarding, off-boarding, transfers and access requests in a timely and effective manner adhering to departmental standards, policies and OLAs, minimizing the adverse impact of incidents and service failures on business operations.
- Resolves access and identity related problems in a timely manner according to defined KPIs.
- Consults customers on ordering the appropriate access rights to business applications and infrastructure components incl. folder management providing an outstanding customer service experience.
- Supports in recertification and reconciliation activities of access and identity rights.
- Supports request, problem and incident managers in improving the respective process contributing to enhanced customer experience and higher efficiency.
- Adheres to IT Security and Governance standards and regulatory compliance in respect of access and identity management. This includes also the updating of documentation.
- Ensures that a smart and “soft” hand-over of tickets takes place between the different shifts and teams.
- Takes over additional responsibilities occurring within the team such as (a) improving the respective processes and the quality management system contributing to enhanced customer experience and higher efficiency and (b) supports compliance and audit reviews.
People / Resource management responsibilities:
- Communicates timely, appropriately, clearly and targeted to both internal and external customers as well as to team members.
- Fosters a culture of learning and development. Contributes to and supports team work and team spirit especially across the different shifts and across the different EAM (Enterprise Access Management), GSS (Global Standard Services) and CS (Customer Service) teams.
Job description:
Consults customers on access management issues, fulfils service requests, resolves incidents and contributes to problem resolutions for access and identity management in a way that customers make an outstanding experience while remaining compliant to governance and compliance requirements.
Stakeholders:
- Access Operations teams
- Logistics, Sourcing, Human Resources
- Group Access Management
- Security Engineering and Architecture
- Customer Service teams (e.g. Service Desk, Field Services)
- Application 3rd party providers
Main responsibilities of the role:
- Fulfils/resolves all service requests and incidents within the agreed SLA which are assigned to the Access Operations group. This includes adding, changing or deleting access rights. Escalates any service request or incident which breaches the SLA to the appropriate manager.
- Co-ordinates activities regarding requests, incidents and/or problems with responsible third level parties.
- Provides on-boarding, off-boarding, transfers and access requests in a timely and effective manner adhering to departmental standards, policies and OLAs, minimizing the adverse impact of incidents and service failures on business operations.
- Resolves access and identity related problems in a timely manner according to defined KPIs.
- Consults customers on ordering the appropriate access rights to business applications and infrastructure components incl. folder management providing an outstanding customer service experience.
- Supports in recertification and reconciliation activities of access and identity rights.
- Supports request, problem and incident managers in improving the respective process contributing to enhanced customer experience and higher efficiency.
- Adheres to IT Security and Governance standards and regulatory compliance in respect of access and identity management. This includes also the updating of documentation.
- Ensures that a smart and “soft” hand-over of tickets takes place between the different shifts and teams.
- Takes over additional responsibilities occurring within the team such as (a) improving the respective processes and the quality management system contributing to enhanced customer experience and higher efficiency and (b) supports compliance and audit reviews.
People / Resource management responsibilities:
- Communicates timely, appropriately, clearly and targeted to both internal and external customers as well as to team members.
- Fosters a culture of learning and development. Contributes to and supports team work and team spirit especially across the different shifts and across the different EAM (Enterprise Access Management), GSS (Global Standard Services) and CS (Customer Service) teams.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Minimum requirements:
- Successful candidate has experience in gathering and analyzing relevant information to make sound decisions and solve large scale problems in a timely manner.
- Successful candidate has an understanding of financial data, and how it impacts making sound, business decisions.
- Successful candidate has demonstrated the ability to monitor and assess work processes, to overcome obstacles in order to achieve goals and objectives.
- Successful candidate has exhibited an adaptive approach when evaluating business issues and has created or promoted effective business operations across multiple countries and/or regions and/or areas.
- Successful candidate conveys conviction and inspires commitment in others, to the organization's mission, goals and strategies.
Professional experience:
- Experience within an access management and/or IT delivery environment as well as with end-user support.
- General IT knowledge, especially on security systems and admin platforms like HOST, Windows, Active Directory as well as access administration of business applications.
- Basic ITIL knowledge (especially incident, problem management and request fulfillment) and proven experience in best practices.
- Basic knowledge of information security policies and processes.
- Good understanding of Swiss Re applications, access management and access and application related tools.
- Experience of cross functional working and cultural sensitivity.
Education and certifications/training:
- Degree or qualification in an IT related discipline or equivalent technical and business experience
- ITIL certification
Language requirements:
- Good to excellent command of English
- Good to excellent command of Slovak
- Any additional language is a plus (i.e. German)
- Successful candidate has experience in gathering and analyzing relevant information to make sound decisions and solve large scale problems in a timely manner.
- Successful candidate has an understanding of financial data, and how it impacts making sound, business decisions.
- Successful candidate has demonstrated the ability to monitor and assess work processes, to overcome obstacles in order to achieve goals and objectives.
- Successful candidate has exhibited an adaptive approach when evaluating business issues and has created or promoted effective business operations across multiple countries and/or regions and/or areas.
- Successful candidate conveys conviction and inspires commitment in others, to the organization's mission, goals and strategies.
Professional experience:
- Experience within an access management and/or IT delivery environment as well as with end-user support.
- General IT knowledge, especially on security systems and admin platforms like HOST, Windows, Active Directory as well as access administration of business applications.
- Basic ITIL knowledge (especially incident, problem management and request fulfillment) and proven experience in best practices.
- Basic knowledge of information security policies and processes.
- Good understanding of Swiss Re applications, access management and access and application related tools.
- Experience of cross functional working and cultural sensitivity.
Education and certifications/training:
- Degree or qualification in an IT related discipline or equivalent technical and business experience
- ITIL certification
Language requirements:
- Good to excellent command of English
- Good to excellent command of Slovak
- Any additional language is a plus (i.e. German)
Advertiser
Brief description of the company
As the world's leading and most diversified global reinsurer, we offer as our core business financial services products that enable risk taking essential to enterprise and progress. Our company was founded in Zurich, Switzerland in 1863, and operates in more than 25 countries and provides its expertise and services to clients throughout the world. We combine financial strengths with experience, knowledge and creative thought to explore new opportunities in the interests of our clients, staff and shareholders.
Number of employees
1700 and more employees
Company address
Contact
Contact person: Lucia Vargova
ID: 2155927
Dátum zverejnenia: 7.9.2015
2015-09-07
lokalita: Bratislava Pozícia: IT Analyst, IT Security Specialist, IT/Technical Support Specialist, Service Engineer, Systems Engineer Spoločnosť: Swiss Re