Analytics Solution Change Manager

The Information Analytics Service unit supports Swiss Re's business functions in generating insight from structured and unstructured data for their business and strategic initiatives (e.g., Big Data & Smart Analytics and growth programs). A team of professionals in text, data and visual analytics provide services in four key areas:

- Analytics Consulting: Defining the business question to be answered with appropriate analytics models
- Analytics Modelling & Prototyping: Validating analytics scenarios by means of functional prototypes or pilot solutions
- Analytics Engineering: Implementing analytics solutions to solve business issues and scale its usage
- Analytics Operations: Operating analytics solutions in a productive environment and continually improving them

We are looking for an Analytics Solution Change Manager with experience in working in a global support environment to expand our Analytics Operations team. This role will be based in our Bratislava office. As a candidate, you are a well-rounded individual bringing high quality stakeholder management and communication skills in order to effectively collaborate with your IT colleagues and business stakeholders. You have a decisive and autonomous working style and a clear focus on delivering results
Your goal will be to ensure that improvements and new features are brought into a productive environment according to defined priorities, with no impact on inter-dependent systems and with excellent documentation.
Acting as Analytics Solution Change Manager, you will work closely together with our Solution Engineers and Data Scientists in Zürich to ensure effective prioritisation of the changes and communication to stakeholders. You will also identify and drive process and quality improvements for the organisation and you will be requested to be physically present in Zurich for at least 1 week once per quarter.

Key Tasks
- Lead regular Change Advisory Boards meetings with customer groups to define the prioritisation and scheduling of changes.
- Facilitate the business requirements gathering sessions
- Assure the information is captured/documented as Change Request out from the business requirements gathering sessions.
- Analyse business requirements comprehensively together with the customer, verify the underlying business needs and identify potential solution options
- Maintain a Change Request Log for every analytical solution
- Ensure timely customer communication and coordination of follow-up activity
- Manage release communication and user training.
- Support Testing Team in transforming the business requirements into test cases
- Report regularly on post-release KPI evaluation.